Pauline's community posts

Hello Brant,

Thank you for the provided details.

Allow me to ask one more thing - after configuring connection properties for RDP and clicking the "Save" button, do you proceed with selecting the Connect button?
If this is the case, could you please try closing the RDP properties window after clicking "Save" instead of connecting to a remote Host? Then try selecting the OK button in the RU's own connection properties window - this should save the properties correctly. Please see the screenshot below:


Please let me know if this worked for you.

Hello Boris,

Thank you for the clarification.

I'll forward the issue to our development department and ask them to look into it.

I'll get back to you with an update on the issue shortly.

Hello Boris,

Thank you for the provided screenshot.

Could you please also let us know if you're still able to connect to this remote Host, despite seeing the error in the Host logs? I'll forward this to our developers and ask for their input on the issue.

Looking forward to your reply.

Hello everyone,

This is to inform you that we've fixed the issue and released an updated version with an implemented fix. Please, download the updated 7.0.0.1 version from the main download page if you haven't tried updating yet.

You can also use the Automatic update (self-update) feature to update to the 7.0.0.1 version.

We appreciate any feedback. Thank you!

Hello Michał,

Thank you for the update on this.

We'll test this out additionally with the latest 7.0.0.1 version to see if we can reproduce the issue. Sorry for the inconvenience.

I'll keep you updated on the issue.

Hello Christ,

Thank you for your message.

We'll test this out to see if we can reproduce the issue and implement a fix for it in our future updates. Sorry for the inconvenience.

I'll keep you updated on the issue.

Hello Peter,

We've received the log file and have already forwarded it to our developers, thank you!

I'll keep you updated on the issue.

Hello Wayerspork and Peter,

Thank you for your messages.

Could you please provide us the Host connection log files for examination, so we could look further into the issue? The connection logs can be located in the following folder: C:\Program Files (x86)\Remote Utilities - Host\Logs\.
You can send us the log files to support@remoteutilities.com. I'll forward the logs to our development department for further investigation. Sorry for the inconvenience.

Looking forward to your replies.

Hello Dimitris,

Thank you for your patience.

I've checked on the issue with our developers - this is expected behavior and, unfortunately, we do not plan to add RDP credentials synchronization with the RU Server's side (i.e. for the sync server) in our future updates for security reasons. Sorry for the inconvenience.

Please let us know if you have other questions.

Hello Brant,

Thank you for your message.

Could you please clarify if you select the Save button or the Save As...? Could you please try configuring the RDP parameters for a remote connection once again and after doing so, please navigate back to the General tab and click the Save button:


Then close the RDP's client configuration window and try reopening it later once again - the properties you've previously set should be saved. In case if the properties are saved correctly this time, please try creating a new shortcut for this remote connection and see if the properties you've set before are applied correctly when connecting to the remote machine.
Please do not open files in the C:\Users\Test\AppData\Roaming\Remote Utilities Files\rdp_connections folder since these are temporary files that are generated when you connect to a remote Host, we only recommend editing the properties for RDP connections via the RDP's client configuration window.
In addition, please note that RDP connection mode in Remote Utilities simply starts Microsoft's own RDP client.

Hope that helps.