Yes, in the latest version 18.104.22.168 Beta 2 we've discontinued the Monitor driver and replaced it with another screen blacking mechanism that also allows to set up a custom text to be displayed on the remote screen when it's blanked. For more information please see the Release Notes page.
The Monitor driver is automatically uninstalled when you update Host to the latest 22.214.171.124 Beta 2 version. It's available for download on this page. When updating Remote Utilities please make sure to update both Viewer and Host/Agent to the same version as the version mismatch might lead to performance issues or some features not working.
Unfortunately, we did not receive your email. Could you please try resending it one more time to [email protected]?
As for the RDP mode - please note that the RDP mode in Remote Utilities just launches the native Microsoft Remote Desktop Connection client from within Remote Utilities and connects to a remote computer using the RDP protocol. Given the fact that it comes from the Microsoft themselves, it's not surprisingly that RDP might be the fastest on the market.
Thank you for the update and sorry for the inconvenience! In this case, I will notify you here in this thread as soon as the update for Remote Utilities is available for the downloading on our website, so you could update your installation and see if the issue persists.
Could you please send us a screenshot of the issue, so we could forward it to our developers and ask for their input on this? For example, you can send us a screenshot of the MS Word window, so that the blank panel would be visible. You can send the screenshot to [email protected] or post it here (please feel free to blur/conceal any sensitive information on the screenshot).
Ideally I would like to remote in to the Home computer so I can remote in to the client and also see my files. I could I accomplish this?
Of course, sorry if my previous reply was somewhat misleading, I assumed that you would only connect to your home PC. In the described scenario, you need to have both Host and Viewer installed on your home PC, so you would be able to connect to the Host and then use Viewer on the same machine to connect to your customer's remote machine. However, if you already work from the same computer, you can simply use Viewer on this computer to connect to your customer's Host right away.
Peter, thank you for your input. This is correct, I apologize for overlooking this in the David's original message.
David, unfortunately, Peter is right - there is a known bug in the version 126.96.36.199 Beta 2 when used on Windows XP, which prevents Viewer running on Windows XP machines from connecting to remote Hosts (you might receive "Access denied" error). However, this issue was already fixed by our developers and will be implemented in our next update which we hope to release very soon (approximately, by the end of this year, but hopefully, even sooner).
So the answer is no, there is no manual screen refresh. Maybe this could be a future addition. I am also not sure whether the Beta viewer will run on XP.
Yes, unfortunately, the only other solution here is to wait until we release our next update with the implemented fix for WindowsXP machines - then you should be able to update to the latest version and see if this helps to resolve the issue. We will make sure to notify you in this thread as well as soon as the new version is released. Sorry for the inconvenience.
When using remote install, should the viewer should be updated first or last. ( 2 viewers and 2 hosts).
When using Remote Install Tool feature, you should always update the Viewer first. Actually, updating Viewer first is recommended, regardless of the update method chosen to update the Host. For more information on updating via Remote Install Tool please see this page.
Unfortunately, the full-fledged address book for the mobile Viewer is still yet to be implemented. However, you can still connect to the remote Host machine - simply enter the IP address/Internet-ID code of your Host in the Viewer app and you should be able to connect to your Host right away.
The list of all remote Hosts you've ever connected to using the mobile Viewer is currently saved as a simple connection entries list in the mobile Viewer app - in order to invoke the list and sel ect Host, tap on the three dots icon:
However, we plan to revamp the mobile Viewer app and implement a full-fledged address book in our future updates, so it would be possible to synchronize address books in the mobile Viewer with the desktop Viewer. Unfortunately, we cannot provide any specific ETA on this yet.
Do I need to load both the Viewer and the Host on the home computer?
No, you only need to download and install the Host module on your home computer if you only plan to connect to it fr om other computers/mobile devices. The latest version of Remote Utilities is available for the download on this page.