Hello everyone,Paul Truswell
I have always used OpenDNS - any known problems with that since the RU changes?
Please note that we haven't made any changes since our latest upd ate which was released on January 14, 2022. For more information on the changes added in that update please see the Release Notes page
Here's also a step-by-step guide on how to se t up the Direct connection to your Host
that might be helpful.Eric Dickinson
Please note that if it would be a software-related issue or even an issue with our servers, our Community Forum as well as the tickets would be flooded with reports from other users. For now it seems like a DNS-related issue which we're currently investigating. We've already had similar cases in the past, for example, like in this thread
when Cloudflare suddenly started mistakenly blocking our servers for no reason. Unfortunately, we have no control over how other third-party software or DNS services treat our legitimate software.
To everyone else who have reported back that flushing the DNS cache didn't help - could you please clarify if you have also tried switching your DNS servers to Google Public DNS servers in your TCP/IP properties
? Here's a guide
on how you can do so. If you haven't tried it yet, please do so and let us know if this works for you.
In addition, if switching to Google DNS servers also doesn't help, please also try performing the nslookup
command on both Viewer and Host machines. Here's a step-by-step guide
on how you can do it. This might help us to understand if there are any issues with DNS resolution at your particular location (or with your DNS service).
Alternatively, you can also use this service
to check the servers availability.
Last but not least, please also feel free to send us your most recent Host log files for examination. You can locate the logs in the following folder: C:\Program Files (x86)\Remote Utilities - Host\Logs\
and send them to email@example.com
We'll keep you updated on the issue.