Community
[ Closed ] can not connect to any hosts
Links used in this discussion
Links used in this discussion
- https://www.remoteutilities.com/about/support-policy.php
- https://www.remoteutilities.com/support/forums/
- https://www.remoteutilities.com/support/tickets/
- https://www.remoteutilities.com/about/support-policy.php#Support_channels
- https://www.remoteutilities.com/support/docs/ports-used-by-remote-utilities/#Internet-ID_connection_ports
- https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/
- https://www.remoteutilities.com/product/release-notes.php
- https://www.remoteutilities.com/support/docs/connecting-over-lan/
- https://www.remoteutilities.com/support/forums/messages/forum1/message8213/1622-no-dns-entry-for-id.remoteutilities.com#message8213
- https://developers.google.com/speed/public-dns/docs/using
- https://social.technet.microsoft.com/wiki/contents/articles/29184.nslookup-for-beginners.aspx
- https://dnschecker.org/#A/id.remoteutilities.com
Dustin Miller,
User (Posts: 17)
Apr 28, 2022 10:46:09 am EDT
Support level: Free or trial
Good morning, Are there any known issues this morning ? I can not connect to any of the hosts. All of them say "online" yet when I try to connect to any of them they go to offline, try to connect 5 times, and never connect.
David Slish,
User (Posts: 3)
Apr 28, 2022 10:57:50 am EDT
Support level: Free or trial
I'm having the exact same issue. Everything was working yesterday. Today, nothing.
Dustin Miller,
User (Posts: 17)
Apr 28, 2022 11:04:16 am EDT
Support level: Free or trial
David- Same here. Very frustrating. I'm about 5 hours behind because of this today. I need remote utilities functioning for every task I have today.
Paul Truswell,
User (Posts: 12)
Apr 28, 2022 11:06:40 am EDT
Support level: Free or trial
Paul Truswell,
User (Posts: 12)
Apr 28, 2022 11:07:55 am EDT
Support level: Free or trial
The most frustrating thing is that this software used to work really well and now it has become next to useless :(
Tristan Lake,
User (Posts: 2)
Apr 28, 2022 11:12:14 am EDT
Support level: Starter
I am also having issues and I have a purchased license. I connect to a host every day to get tickets done and I am setback so much from this connection issue. Currently looking for any fixes. Please help!
Thank you
Thank you
Dustin Miller,
User (Posts: 17)
Apr 28, 2022 11:24:10 am EDT
Support level: Free or trial
does anyone have any way to contact Remote Utilities ? I googled and couldn't find a phone number. only other way is to email sales through their "contact us" link
Paul Truswell,
User (Posts: 12)
Apr 28, 2022 11:28:52 am EDT
Support level: Free or trial
There clearly is a problem here; I think misuse of the word "issue" is half the problem!!
Looking forward to the problem being fixed! :)
Looking forward to the problem being fixed! :)
Trent,
User (Posts: 59)
Apr 28, 2022 11:32:25 am EDT
Support level: Free or trial
I too am having issues starting this morning.
Question, who are all of your ISPs? I have talked with a few other RU users and someone on CenturyLink says they are not having issues, but everyone that is on Spectrum that I have talked to DOES seem to be having issues.
I had luck on ONE of the hosts I connect to by having someone at the host side stop and restart the host, but others where I have done the same thing continue to be inaccessible. It's a mixture of showing online (yellow), then going offline (grey) when I try to connect OR going to Logged On status (green) and just getting stuck on the connecting world map screen.
Question, who are all of your ISPs? I have talked with a few other RU users and someone on CenturyLink says they are not having issues, but everyone that is on Spectrum that I have talked to DOES seem to be having issues.
I had luck on ONE of the hosts I connect to by having someone at the host side stop and restart the host, but others where I have done the same thing continue to be inaccessible. It's a mixture of showing online (yellow), then going offline (grey) when I try to connect OR going to Logged On status (green) and just getting stuck on the connecting world map screen.
Dustin Miller,
User (Posts: 17)
Apr 28, 2022 11:36:04 am EDT
Support level: Free or trial
I have Comcast/Xfinity here from my home office. internet is working fine. I have a co worker who is on the west coast right now at a customers facility and he can remote in to our clients, but I can't .....
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