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No mouse pointer

Trent, User (Posts: 18)

Mar 24, 2020 1:13:56 pm EDT

Support level: Free or trial
Bob, be aware that if you are connecting to a host computer that has no physical mouse connected, the mobile apps do not locally render a virtual cursor.  A workaround is to enable "Mouse Keys" on the host computer as described in this post:

https://www.remoteutilities.com/support/forums/messages/forum7/message4490/940-cannot-see-mouse-cursor-on-the-remote-computer#message4490

Hope that helps you!  It did me!

Can't find/control mouse cursor on Android

Trent, User (Posts: 18)

Mar 24, 2020 1:12:01 pm EDT

Support level: Free or trial
Mark, be aware that if you are connecting to a host computer that has no physical mouse connected, the mobile apps do not locally render a virtual cursor.  A workaround is to enable "Mouse Keys" on the host computer as described in this post:

https://www.remoteutilities.com/support/forums/messages/forum7/message4490/940-cannot-see-mouse-cursor-on-the-remote-computer#message4490

Hope that helps you!  It did me!

EOIeException error in Run Only Agent

Trent, User (Posts: 18)

Dec 05, 2019 10:24:49 am EST

Support level: Free or trial
Good morning, Polina.  Letting you know I have encountered this error twice more just recently.  I had the opportunity to try your suggestions and wanted to share my results:

The HKEY_CURRENT_USER\Software\Usoris\ folder did not exist in the registry.  I also did a search for "Remote Utilities" in the registry and found limited results that mainly were in things not related to application settings.

The %appdata%\Remote Utilities Agent\ folder did exist and had 2 subfolders.  I deleted the entire Remote Utilities Agent folder.

Still got the same error.

I again tried running the agent "as administrator" after making the suggested deletions, but still got the same error.

Any further suggestions?

EOIeException error in Run Only Agent

Trent, User (Posts: 18)

Jul 20, 2019 6:58:55 pm EDT

Support level: Free or trial
Thanks, Polina!  Next time I have the need to login with that customer or if I encounter it again elsewhere I'll try those steps and will report back.  Luckily I've only seen this once so far.

EOIeException error in Run Only Agent

Trent, User (Posts: 18)

Jul 17, 2019 10:29:30 am EDT

Support level: Free or trial
Good morning!  I was just attempting to use the Run Only Agent with a customer and when they downloaded and ran the agent6.10.exe, they received the following message:

Application Error
Exception EOIeException in module rutserv.exe at 00151C47. The parameter is incorrect.

We tried running from different locations, run as administrator, "unblock" the file so it is not flagged as a downloaded file.  All still got the same error.  This is a fairly new Windows 10 Pro install.

Anyone else seen this?

Legacy keyboard input model changed?

Trent, User (Posts: 18)

Apr 15, 2019 2:57:09 pm EDT

Support level: Free or trial

Polina Krasnoborceva wrote:

Didn't see that mentioned in the release notes.

We mentioned it in the second paragraph of the release notes .

Ah!  Right you are.  For some reason I didn't connect that!

Thanks!

Legacy keyboard input model changed?

Trent, User (Posts: 18)

Apr 15, 2019 12:01:54 pm EDT

Support level: Free or trial
Safe to assume that the new "Keyboard" section under the "Remote Screen" section in the connection properties is a replacement to the old "Use Legacy keyboard input model" that used to be in the "Mode" area?

Didn't see that mentioned in the release notes.

status: connection not available

Trent, User (Posts: 18)

Feb 20, 2019 3:00:16 pm EST

Support level: Free or trial
Looks like everything is back online now!

status: connection not available

Trent, User (Posts: 18)

Feb 20, 2019 2:47:32 pm EST

Support level: Free or trial
We are seeing "connection not available" right now as well from the hosts and my viewer shows all hosts offline.   I think the RU internet ID servers are experiencing some issues.  Others in our remote offices are reporting the same.

adding connections directly to the viewer

Trent, User (Posts: 18)

Jan 31, 2019 8:55:32 am EST

Support level: Free or trial

Conrad Sallian wrote:

Hello Trent,

I'd +1 that suggestion. Would be nice to have a Run Only agent download link right on the home page!

I can explain why we would rather not put direct Agent link right on the home page. Unlike some of our well-known competitors our program consists of distinct separate modules, and isn't all-in-one. Agent is for remote computer only, it doesn't act as Viewer. Therefore new users will be misled by the link thinking that this is the same app both for the tech and for remote user. Instead, as you can see, we just direct them to the download page where we do our best to explain what Viewer and Host are and provide the necessary links.

Excellent point, sir!

How quickly/often does the sync happen between the server and viewer? Immediately upon address book update on the server (i.e. the server pushes a notification to the viewer to update), on a timed interval, or only at viewer launch?

The sync happens real time whenever update took place. If the address book was updated on the server, the changes are reflected in Viewer address book immediately, provided that Viewer is being signed in on the Server, of course (it is not or the sync process is broken if you see an exclamation sign on the cloud icon). If Viewer is not signed in then the update will happen immediately once sign-in happens next time.

Awesome!
Edited:Trent - Jan 31, 2019 8:56:21 am EST
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