Conrad Sallian's community posts
Remote Utilities Android Computer List
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We plan to update the mobile version within the next few months.
FR: Terminal Enhancement
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We were going to implement this feature in the post-6.5 release.BartB wrote:
Looks like the 6.5 Beta doesn't include the Powershell option. Any updates on that?
Ctrl Keys sticking all the time, it's horrible
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The two bugs could possibly originate from the same source, so when the bug I mentioned is fixed that could eliminate the second bug. Testing will tell for sure.This happens even when the modifier keys are not currently pressed when I switch away from the Viewer window. Will the fix address that as well?
Do you try to copy/paste a file or a text?Also, do you have any advice for copy and paste not working in Viewer at all?
Version 6.5 BETA
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Thanks for letting us know. Yes, scaling might cause this issue, although I've just set 175% scaling and I still have a 1-row toolbar, but there could be other factors in effect.The only setting that sometimes causes issues in apps for me is the custom scale factor I have set (175%).
We will test this further and see if we can reproduce the issue, although I'm not sure if we can provide any fix. Program windows and their standard controls - especially their size/fonts are mostly governed by the operating system rather than the application itself. So it's the OS that dictates how windows and controls look like and behave.
No problem! We may not test the program at all scaling values or resolutions (that would significantly complicate the testing process and slow down development) but at least we have a chance to receive reports right away from real users like yourself.This frequently causes windows and dialog boxes to have shifted or cut off text or buttons in apps that do not account for the scaling. I know I'm a unique case in this regard.
Ctrl Keys sticking all the time, it's horrible
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This is a known bug. When Ctrl, Alt or Shift key is pressed and then you switch away from the Viewer window, it remains pressed.
We are going to fix it in the final 6.5 release.
RDP issues
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RDP mode in Remote Utilities only launches the native Microsoft RDP client called RDC - Remote Desktop Connection.
Do you have Remote Desktop enabled in Windows settings on the target PC?
Last IP reported
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That is absolutely correct. Hosts that communicate with the Viewer through the server rather than directly are "invisible" to the Viewer, so to say. Their IP address is only known to the server.I'm using my own self-hosted Server. In the Server interface, I see all my Hosts listed, with their external IP's correctly listed. In my Viewer, however, the Last IP column displays the IP address of the self-hosted Server instead of the actual WAN IP of the Host. The exception being the Hosts that are on the same LAN and are being connected to directly.
It all depends on your specific configuration, your network adapters, settings etc. You may have multiple network interfaces and apparently 169.254.x.x is one of those.One other related observation. One Host that has been upgraded to latest beta, 6.4.0.1, and is the same Host that the Viewer is running on, is displaying 169.254.13.154 as the Last IP.
Version 6.5 BETA
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Well received, thanks. I've forwarded the logs and other information to our development to see what they can say about this. Since remote upgrade from version 6.3.0.6 works ok in our tests, it could be something with specific PC configuration, security settings or something else.Thanks for your reply. The Viewer is a Win10 Pro machine, and the Host is a Windows 7 Pro machine. I've emailed the logs and the screenshot to the support address.
Regarding the two-row toolbar - your window chrome (frame) looks quite unusual. Do you have any theme pack or something else that modifies default Windows window layout, controls etc.?
Do you have another computer to install the server on?I'm a little hesitant about upgrading the Server module. With my luck, something will go wrong and all my Hosts will become inaccessible.
Actually, both should work. The Remote Install tool is just for convenience. You can, of course, run manual installation if it's possible (i.e. you can physically access the computer).I have another Host that I can test upgrading with, a Windows 10 laptop that is right next to me. Do you recommend trying to upgrade just by running the .msi directly on the laptop, or try upgrading using the Tools > Upgrade outdated Hosts tool in the Viewer?
Version 6.5 BETA
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We've tested upgrade from 6.3.0.6 (the latest stable) to the beta and it worked without an issue. The password was there and we were able to connect back.
Version 6.5 BETA
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Thank you for your feedback.
Could you clarify what the operating system on the Viewer and Host side was?After installing the beta Viewer, I upgraded one of my hosts on my LAN using the "Update outdated hosts" tool. I encountered several issues:
- the host does not start after upgrade, so I was not able to reconnect to the host. Luckily it was on my LAN, so I used VNC to connect to it and start the host
- That's when I discovered that the connection password has been wiped and it was blank so I still could not connect, until I reset the password in the host preferences and restarted the host process.
The above two issues make the remote upgrade process completely useless.
Host logs could also be helpful. You could send them to support@remote-utilities.com , just refer to this thread in the subject or body of the message.
Hm, there's still 1 row and we never intended otherwise. Could you please send us a screenshot, or a link to screenshot uploaded elsewhere. You can send it to the support email address above if you don't want to make it public.Another issue with the beta viewer: the toolbar in full control mode is 2 rows, where it was 1 row previously. Is that an intended permanent change? I would prefer it be a single row, but maybe give an option somewhere to toggle between 2 rows/ 1 row?
You should upgrade the server too. Server beta has also been released together with RU.And another issue - I cannot connect to the RU Server from the Beta Viewer. I have not upgraded the RU Server yet.
Looking forward to your reply.