Conrad Sallian's community posts

Hello Thom,

Thank you for your message.

Although there is no option to log out on timeout, there's another similar option. You can lock remote workstation upon terminating a remote session.

Right-click connection properties, select Additional properties and check the Lock workstation on disconnect option.



Hope that helps.

Hello Rick,

Thank you for your message.

Users are able to connect, but when the login screen appears and credentials are keyed in, it reappears with an empty password field. I presume that means the credentials are not accepted thus interrupting the login process.

It means that the access password is either not set or incorrectly typed in.

To set/change the access password, access the Host settings, click Security -> Change password and set/change the access password.

Hope that helps.

P.S. Sorry for the Windows upgrade issue. This is a known bug and it happens because the Host's settings are located in the HKEY_LOCAL_MACHINE/SYSTEM folder which is wiped by Windows during upgrade (hence, the Host settings are reset). Starting the very next update (v. 6.5) the settings will be located in another place in the registry so this problem will be no more.

Hello,

Not exact ETA, sorry. But most likely by the spring 2016.

Keith,

We didn't receive any reports recently about the antivirus programs that you mentioned treating our Host badly. We also do regular checks on our own and monitor antivirus activity as it applies to Remote Utilities. There was nothing alarming.

Still, what you describe looks very much like antivirus software activity. Please, do report to us if you find a consistent pattern.

Thank you!

Hello Keith,

Thank you for your post. Couple of questions:

1) Is there any antivirus software installed on the remote PC? If yes which one?

2) Did you upgrade Windows (8.1 and earlier) to Windows 10 with the Host having already been installed?

Hello Norbert,

Thank you for your message.

The built-in Remote Install tool is just for that purpose.

Let me know if you have any questions.

Rene, sorry, but our rules are clear. We had to ban you on this forum.

Hello Jason,

Thank you for your question.

would that bring me back to 0 connections, or will I be at 1/10 and always be 1/10 regardless if I connect to another computer (then becoming 2/10) etc.

It will bring you to 0 connections. The "counter" is on the Viewer side only - only the number of your address book records counts against the license.

Don't hesitate to ask me if you have other questions.

Hello Mark,

Thank you for your message.

Sorry, so far this is the only mode available, but we plan to implement monitor switching in the near future.

Hello Sujoy,

Thank you for your message.

From the documentation, I came to know that for the Internet ID connection to work, at least one combination of port numbers must be open/allowed in the firewall'soutbound rules on the Viewer side.

That is correct.

In order to allow access, our company firewall will also require the IP address (along with the port number) that the software uses to connect.

Use the DNS name server.rutils.com and/or the IP address it resolves to 70.38.38.43.

Hope that helps.