Conrad Sallian's community posts

Hello Mohd,

Thank you for your message.

Our servers are running with 100% uptime recently so it's definitely not the server's fault. The most obvious reason why your Host cannot connect is a firewall problem, namely blocked outgoing ports which are used by the Host.

You can find more information about the ports in this documentation article https://www.remoteutilities.com/support/docs/ports-used-by-remote-utilities/

NOTE: the article mentions version 6.5 which has not been released yet. The beta is coming this week though. In this new version the number of ports will be reduced - in fact you'll only have to have one outbound port open (5655) in addition to port 443.  

Hope that helps.

Hi Jack,

Thank you for the information, this is helpful. I will forward it to our testing and development to model and see if that might be the real reason behind this problem and what we can do about it.

Hello Jack,

Thank you for your post.

This certainly happens on the Viewer side, Host has nothing to do with it. Actually, this is a very elusive bug and very rarely manifests itself. Perhaps now we have a chance to finally nail it down.

Do you remember if there are any actions that necessarily cause this bug to happen? In other words, is it possible to 100% reproduce it?

Hello Michael,

Thank you for your post.

You mean the Host icon in the system tray, correct?



If so, I'm afraid this cannot be possible. The icon is part of the program branding, besides it must be immediately recognizable due to security reasons and be associated with the program that runs behind it. No doubt antivirus software companies will frown upon this ability, should we start to provide it.

Let me know if you have other questions.

Yes, after 6.3.0.6 the next version is 6.5.

Also, will the beta update be available via the in-app update check, or does it have to be downloaded manually?

Usually, we do not enable automatic notification about beta updates, only stable ones. But the beta version will be publicly available on the site so anyone can download and use it. We will be looking forward to receiving feedback from beta testers.

Hello Bart,

Thank you for your post.

This has been fixed in the upcoming 6.5 version whose beta version will see the light this week. On both ends (i.e. Viewer and Host) you will be able to send messages by hitting Enter.

Hello Reffie,

I'm sorry but you have probably mistaken Remote Utilities with something else. There is no Chrombook support as of yet. But we'll see if we can add one in the future.

Don't hesitate to ask me if you have other questions.

Hello Max,

Thank you for your post.

Your settings are correct. This is by program design - when you move your admin mouse pointer the remote mouse pointer also moves, but not vice versa. So inevitably if you once move your remote mouse pointer (by physically moving the mouse) and then the admin moves hers the remote pointer will "jump" to the admin pointer location.

Hello Wayne,

Thank you for your message. Please, restart the remote Host PC and see if the problem persists.

Hello Micky,

It may only be 10% better than going through the default server option.

I continue to get timeouts, cursor disappears, characters get lost. etc etc.

An improvement should be much better so it's unlikely to be the intermediary server issue. The type of issues you describe could arise on the Viewer side rather than on the Host or server side.

Could you please to try to completely re-install the Viewer. See our documentation on how to fully erase the program from your PC: https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-viewer . Then download and install the Viewer from scratch and add the program to your antivirus software exceptions list just in case.