Conrad Sallian's community posts

Hello Dmitri,

If you can connect from another Viewer then the Host is ok, and the issue may have been on the Viewer side, not the Host's.

In this case a corporate/perimeter firewall is often to blame. You might have certain outbound ports blocked on the corporate firewall level. You need to make sure they are open and that our relay server is accessible. This documentation can help:

https://www.remoteutilities.com/support/docs/ports-used-by-remote-utilities/#public

Let me know if you figure out the cause for the issue. Thanks.

Hello Dmitri,

Thank you for your message.  

Host setup is OK - I have no any issues to connect to this host from another computer (located in a different place).

Could you please clarify if this is through Remote Utilities or you mean something else?

Looking forward to your reply.

Hi Douglas,

An RU Server for Linux is certainly on our wish list. Perhaps, even with limited functionality at first, like for example with relay capabilities only.

As for your offer, thank you very much. I'm not sure though it is possible because the source code is proprietary and not to be published or otherwise distributed. But thank you anyway!

Hello Mark,

Thank you for your message.

Sorry for the inconvenience. We are planning on updating the mobile client in a few months - it will be completely revamped, with new full-fledged address book, a new connection mode (at least Power Control) and a few more important features. We will make sure that the cursor issue is also fixed.

Don't hesitate to ask me if you have other questions.

Hello Hunkel,

Thank you for your message.

Unfortunately, in the current version (6.x) we do not provide any API that would allow that. But perhaps in version 7 we will.

Let me know if you have other questions.

Hello Justin,

After Windows had updated did the Host settings stay the same or did they just reset?

Hello Justin,

Thank you for your report. It has been forwarded to our engineers for testing and examination. Since we cannot exactly reproduce your environment here, perhaps your help would be needed for us to diagnose the cause of the issue. I'll get back to you soon with clarifying questions.

Thank you.

Keith Hay wrote:

Is there any specific reason that the remote screen response is significantly slower with Windows 10. I was hoping that the Beta would help improve the response time. It is particularily noticeable on any type of Win10 "system" screen/dialogs such as the login or lock screens. For example, It fairly consistently takes 20-30 seconds for the lock screen to respond to a mouse click or enter key.  Once your in an application( e.g. MSWord) it seems to get better, but response is still a little more laggy than Win7 was. We're seeing this on multiple hosts and clients, even when accessing on fullspeed cable internet. We're running via internet-id using the free id server. We've already hit the common spots by dropping the color depth to 8 bits, and turning off Aero, and removing wallpaper. Its almost like Win10 does some type of "mode switch" when display system dialogs that causes huge delay..
Anyone else seeing this type of performance anomally or have further suggestions?

Keith

Hello Keith,

Could you try to enable "Use legacy capture mode" in the Host settings (Settings for Host -> Options) on one of the Hosts, and see if there is any difference with other Hosts, preferably its peers on the same network.

Looking forward to your reply.

Hi Ashley,

Good :) Let me know if you need help with anything else. More features are coming in beta 3 so stay tuned.

Thanks.

Hello Ashley,

The server stores it's data files in the installation folder C:\Program Files\Remote Utilities - Server\ .

Service configuration settings are stored in this registry entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities\MiniInternetId

Administrator Console settings are stored here:
HKEY_CURRENT_USER\SOFTWARE\Usoris\Remote Utilities\MiniInternetId

One question though. Is the server machine at the new location supposed to have the same DNS name (or IP address) as your current server? Remember that the Hosts you have already deployed as well as the properties of respective connection entries in your Viewer address book/books contain the address (IP or DNS) of your old server machine. If you migrate your server and change its address/DNS name the Hosts and Viewers won't be able to use the new server.

While migration does not happen very often according to our customer feedback and reports, In subsequent updates we'll still provide an easier way to migrate. Namely, we'll put all data and settings into a single folder or a file that you'll just need to copy to the new location to transfer your data. Still, the IP/DNS issue remains.

By the way, a possible migration is the reason why we recommend that you use a DNS name over IP address for the server. Pointing your DNS name at a new IP address is a simple task, whereas assigning the IP address of the old server to the new one may not be possible.