Conrad Sallian's community posts

Jamie Ward wrote:
The ability to select a certain monitor in dual screen setups doesn't always work for whatever reason. I haven't been able to pin it down as of yet. Sometimes clicking the monitor selection button in the toolbar gives you a choice, sometimes it doesn't.

This happens on two of the machines that I control remotely as well as locally (within the LAN).

Any advice to make this function correctly and troubleshoot?

Hello Jamie,

Couple of questions:

1. Is that behavior seen when you connect via Internet ID only, via an IP address or both?

2. In what time after the connection has been established you try to switch monitors? Immediately or in a certain time passed (say a minute or two)?

Thanks.

Salam ELIAS wrote:
Thanks Conrad, I have already followed instructions in this Kb, even I turned off windows 2012 firewall but still the circle is grey and getting the 96 error code in the log. I even stopped the windows firewall service in the services panel but it did not help.

Salam,

Can you please zip the log files and send it over to [email protected]?

Thanks.

Hello Jamie,

I've created a ticket in our bug tracking system for this issue. I'll ask for more information once I have a reply from our development team

Thanks.

Hello Philip,

I've just created a sticky thread in this forum. Please, check it out. Thanks.

Support for Windows 2000 operating system has been discontinued since Remote Utilities 6.0. was released. Sorry for any inconvenience.

Dimitar Angelov wrote:
Thank you for the fast response!
Excuse me that my next question is not about licensing(this group), but is in context in my test case.
I have generated "shared secret" on my host, but I can connect to it only with Internet-ID and password.
Is it "shared secret" feature of paid license only?

Shared secret has nothing to do with the ability to connect by an IP address or Internet ID. If you cannot establish direct IP address connection, please check out this KB article https://www.remoteutilities.com/support/kb/cannot-connect-using-direct-connection/

Hello Mirko,

Ok, added to our wishlist for review and possible addition to our roadmap for the mobile version. Thanks!

Hello Salam,


Sorry for the late reply.

If the Host's icon has a grey circle it means that the Host cannot establish outbound connection to a mediation server. Please, check this KB article https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/

mratner wrote:
Conrad,

There is something I don't understand. Most large organizations do not allow any outbound traffic and a proxy (commonly HTTP or SOCKS) is used for outgoing communications. The applications that have proxy support do *not* require any open outbound ports to work; all they need is to be able to talk to the internally accessible proxy port (normally 8080 for HTTP or 1080 for SOCKS). If an app has proxy support, and Remote Utilities does, it shouldn't need any other outbound ports open.

This makes me think of two things: either there is something unique in RU's proxy settings that I am not aware of, or RU's proxy support does not work.

Thank you,
-Michael

Couple of questions:

1. Did you configure the MSI file using the MSI configurator? If  so , did you enable Internet ID during configuration? Looks like this can be a duplicate ID issue.

2. Specifically what type of proxy is used in your organization?

Joan Miramontes wrote:
Dear support team.

As the IT guy in the family i always in the need to provide support for family. in my case at least 25 relatives with weekend questions.

how can i manage to divide them in two groups and be able to connect to them.
can i make an account license free with 10 of their computers for the family on my moms side
and make another account license free with other 10 computer on my dads side.
then from my computer with my viewer connect to any of those 20 computers?

if not is there a workaround?

Regards

Joan,

Thank you for your question. But unfortunately, according to our EULA one person or company cannot generate and use more than 1 free license for 10 remote PCs. Please, refer to our Licensing page https://www.remoteutilities.com/buy/licensing.php