Larry Gray, User (Posts: 24)
Jan 06, 2015 8:18:24 am EST
Conrad Sallian, Support (Posts: 2938)
Jan 06, 2015 4:38:12 pm EST
This is in the testing queue. We'll see if we can reproduce it.1. Previous reported issue of arrow keys not working (important for me!)
Could you please clarify this. Do you mean the Full Control / View mode window?2. When I start a session I have to next click in the screen to give it focus
We managed to reproduce this bug. It happens when the remote PC is restarted while leaving the Full Control mode open. Will be fixed in the nearest update. So far the workaround is logging off and then back on to the remote PC.3. Occasional connect issues with reply that "Access Denied: This connection mode is disabled in security settings on the host side"
Depending on a connection a slight delay may be needed for the drag n drop to work. Try not to drop immediately but wait for a couple of seconds and then drop.4. I had an issue on one of two session not being able to drag and drop items. The mouse worked otherwise for selecting items.
Ok. See my comment for the item 3 above. A logoff/logon should do the trick for now, but we'll certainly fix it because it's obviously a bug.I have to say on item # 3 that I have callbacks running on the host. I run two callbacks from one host so I can open two sessions (one for each remote monitor). I will have one session drop and the other session stay connected. When I try to reconnect, I get the error even though my 2nd session stays connected. So, this isn't going to be a "check the internet" or "network related" issue. Eventually, after restarting the host, it will work again.
Michael Taylor, User (Posts: 50)
Jan 06, 2015 7:50:04 pm EST
I agree, the more I used it the more issues I encountered. I don't think this version was ready for release.Larry Gray wrote:
The list of issues with this version is growing for me. I think I will just go back to previous version:
Conrad Sallian, Support (Posts: 2938)
Jan 06, 2015 8:19:25 pm EST
Bobby Mills, User (Posts: 34)
Jan 07, 2015 5:25:59 pm EST
I have noticed this to in V6, only fix on this is i have to relogon connections on the connection tab to get the certain PC back online. For some reason it seems to bounce the PC offline then Online again.3. Occasional connect issues with reply that "Access Denied: This connection mode is disabled in security settings on the host side"
Larry Gray, User (Posts: 24)
Jan 16, 2015 9:00:47 am EST
Added information to help on the keys situation. If by chance I try to hit Windows Key + Left Arrow (trying to reposition a window on the remote screen) it will not do anything except put the remote screen in a locked key status, like I am holding down a control key.This is in the testing queue. We'll see if we can reproduce it.1. Previous reported issue of arrow keys not working (important for me!)
It used to be when I would start a session that the remote screen would have the focus. So, I start a session and then click the "CTRL-ALT-DEL" button for that session. I get my login screen on the remote computer, but if I do not click on that remote desktop, anything I type is not being sent to the remote computer. I have to click on the password field before I start typing.Could you please clarify this. Do you mean the Full Control / View mode window?2. When I start a session I have to next click in the screen to give it focus
Might this also be related to the problem I mentioned above about timing out to login screen?We managed to reproduce this bug. It happens when the remote PC is restarted while leaving the Full Control mode open. Will be fixed in the nearest update. So far the workaround is logging off and then back on to the remote PC.3. Occasional connect issues with reply that "Access Denied: This connection mode is disabled in security settings on the host side"
Actually, I think I had figured out that this was more related to the "locked key" situation I mention above. I was just unaware that the remote computer was acting like I had a key held down, so drag N' drop wasn't working.Depending on a connection a slight delay may be needed for the drag n drop to work. Try not to drop immediately but wait for a couple of seconds and then drop.4. I had an issue on one of two session not being able to drag and drop items. The mouse worked otherwise for selecting items.
Conrad Sallian, Support (Posts: 2938)
Jan 19, 2015 9:37:05 am EST
Added information to help on the keys situation. If by chance I try to hit Windows Key + Left Arrow (trying to reposition a window on the remote screen) it will not do anything except put the remote screen in a locked key status, like I am holding down a control key.
Thanks. Added to the test case.It used to be when I would start a session that the remote screen would have the focus. So, I start a session and then click the "CTRL-ALT-DEL" button for that session. I get my login screen on the remote computer, but if I do not click on that remote desktop, anything I type is not being sent to the remote computer. I have to click on the password field before I start typing.
I will note that this also seems to happen a lot when I switch between sessions. So, if I am working on session 1 and typing and working normally and then select session 2 by clicking the bar across the top of the window; I will have to then click inside of the window on the screen to start typing.
It might or it might not. It depends. Only testing and analyzing the issue can tell.Might this also be related to the problem I mentioned above about timing out to login screen?
Thank you for the kind words! We'll do our best to fix the bugs as soon as possible. Your feedback is immensely helpful.Also, I just want to make sure I mention that I really like this product. For my usage, I think it is better in most comparisons to anything else out there. I appreciate all the help and work you guys are putting into this!!!
Conrad Sallian, Support (Posts: 2938)
Jan 24, 2015 11:23:55 am EST
This issue is confirmed by testing. We'll try to fix it in the nearest updates.2. When I start a session I have to next click in the screen to give it focus
* Website time zone: America/New_York (UTC -4)