Conrad Sallian's community posts

Mike G wrote:
Hi,
It would be very useful to be able to store some text information about each remote computer. A single multi-line textbox would be sufficient to capture user credentials, phone number, etc. You could edit it under properties and can view it similar to the popup screenshot.

Hi Mike,

Yes, this has been already on our roadmap.

Thanks!

Mark D wrote:
Agreed. A FAQ would be good as what may seem obvious to some isn't so obvious to others (like me)! You must be frustrated with what should be "Obvious". A set of examples showing different scenarios would be good.

All I wanted to check prior to recommending the Free and Paid versions to clients is that I (selfishly) can have access to all 40 PCs in my viewer (made up of different accounts from different users.....some having Paid versions some using the Free versions). I appreciate the HOSTs contains the licence and not the viewer. Thanks for that and will watch out for a FAQ....and other posts. So far "Remote Utilities" looks/feels fantastic in my tests over last few days.

Mark,

I can tell you already that, unfortunately, this won't work. Simply because our EULA prohibits it.

You see, when you connect to a remote computer, regardless of the purpose, you are deemed the "user". And the free license only allows 10 remote PCs for the user. Not to say that each user (or organization) must have only one free license, but no more.  

Please, do understand my point. Allowing the user to remotely control 10 remote PCs even in a business setting for free is no problem. We are only happy to help. But 40 PCs or more, especially when the remote support is paid for (which i think is the case) is pure high-scale  commercial use. We won't be able to support our servers, pay salaries and improve the product if such scenario is available with the free license.  Providing the license for free where our competitors charge in hundreds of $$ (and some are even subscription based, not one-time) would not be a viable business strategy.

Hi MIke,

It would be very useful to have more features aimed at address books. We have several techs who need to access common computer entries but are located at different locations so using a shared common XML file is not practical.

You are absolutely right. That's why the next thing we have been working on is a more sophisticated web/LAN sync. If all goes well, we'll make it available in one of the nearest releases.

Are there any plans to provide a 'shared' address book, either hosted at your site or via a local GMS? This would be similar to TV 'Contacts' where you can 'send' another user the PC entry.

So far the only way to share the address book is via export/import or using the Address Book Manager (Viewer -> Tools -> Address book manager), in which you add a path to an address book stored in some location, e.g. network location, and then point the Viewer at that address book.

Alternatively, if there where at least PC entry granularity in export/import of address book entries, that would be a good start. Another option might be to implement a 'merge' feature to combine address books with an interface to handle conflicts.

Could you please elaborate more on PC entry granularity. What exactly is meant by this? Thanks!

Hello,

If the Host shows the blue circle on the icon continuously, then it's unlikely that the issue is on the Host side. Perhaps, the issue is on the Viewer side.

Please, check out this list of possible causes for the problem https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/

As for proxy, you probably need to explicitly specify the proxy settings into the Host or the Viewer, depending on which side the proxy is.

To specify the proxy settings:

Host: Settings for Host -> Options - Proxy settings

Viewer: In Viewer you specify proxy settings individually for each connection in Connection Properties -> Network -> Proxy settings.


Hope that helps.

Jamie,

Thank you for your your message.

So while I only have 10 machines in service, I have 20 machines in my viewer. One instance of local and remote for each machine. I'm hoping this doesn't put me over a limit.

No. Just the physical remote machines count, not the instances of the same machine.

Another interesting bit of information is that 5 of my machines say "Trail version. Days left: xx.". I see this on my Work viewer location, but not on my Home viewer. So I can see that while exporting and importing the connections, the viewers are not sending license information along with that.

The information about the license on a remote Host updates when you log on to that Host and it's online. But we'll improve this mechanism, perhaps, in the future. E.g. using some sort of cache.

Perhaps there is a way to combine both local and remote machines into one machine?

There's no need for that. You can have as many instances, as you need.

And perhaps there is a good solution for syncing the license key information between the two viewers?

See above. We haven't yet closely looked at this aspect, but we'll take a look.

Thank you for using Remote Utilities.

If say these companies buy their "Own" Remote Utilities Licences, will this allow me to connect to them using my viewer (keeping in mind these are all individual companies).
In short: I would need to be able to see e.g. 40 PC's in my Viewer (all registered to different companies). Hope that makes sense.

Yes, of course, it will. The license is applied on the remote Host, not the Viewer. When the Host is paid for, and the license is applied on it, anyone can connect to that Host.  

I will soon add FAQ specifically about the free license to this forum, because it seems like it causes a lot of confusion.

Hi Krzysztof

Seems like the system requirements are ok, but it's hard to say exactly what might cause the issue. Unfortunately, we cannot test the application on each and every Android device for hardware compatibility. Which most likely seems to be the case.  

Brian,

Thank you for your interest.

Since you are the primary user of the program and you say that you won't be able to use the program with one console, it is likely that the number of remote PCs is going to exceed 10. Unfortunately, the free license may not be the best solution in this case. I'm sorry the free license doesn't work out for you in this case.

Flair wrote:
I've managed to use it to test by using [censored] to get past the login screen.

One other thing to check, is there right-click support?

Paul

Hello Paul,

Yes, the right click should work when you long tap.

greenseed666 . wrote:
could it be that

Yes. Should be "enabled". In security settings for the local machine.