Conrad Sallian's community posts

Hello Allen,

So long as it's iOS6 or higher and network-capable device, you should be able to use the mobile Viewer on it. But the mobile Viewer doesn't yet have chat option, only the Full Control mode. We'll be adding more features in the future.

There are only two ways to find out the Internet ID of the Host:

1. By being physically present at the Host machine and looking into the Host settings

2. By using "Generate ID and send via email.." option during MSI configuration. When the Host is configured with that option, it will send an email with the ID once it is installed/run.

Hope that helps.

iampedro wrote:
Would you think about doing this if you had a web server that users could query?

That's a very far-looking assumption. Let's wait until we have a web server in the first place :) If by web server you mean a server where the remote PC records/connection records are stored.

Hello,

Thanks for your suggestion. Perhaps at some point in time we'll think about this, but not in the near future, that's for sure.

First off thank you for creating this, and also allowing 10 Free PC's after LMI left many of us hung out to dry.

Hello Mike,

You are welcome :)

my question is the Agent download, lets say my sister in California needs help with her PC and I have her run the agent file, I connect and log in and help her......doe this count against 1 of my 10 PC's?

Yes, Agent counts. In terms of licensing, Agent is no different from the Host. You can register the Agent just like you do with the Host - the license key is written into the same registry key as for the Host.

Or if I delete her out of my viewer does that take her out of my 10 PC's?

According to EULA a free license allows remoting to no more than 10 remote PCs, regardless of whether it's Agent or Host. Strictly speaking, if you plan to use the eleventh PC you must remove the license (which is applied on the remote side)/unregister the Host/Agent from one of the ten PCs, not just delete the record from the Viewer.
Hope that helps.

CBA Brother wrote:
A suggestion is to add a box.com, google drive, some type of cloud sync account that you can sync universally.

Added to wish list. Meanwhile, please check this tutorial about how to use Dropbox for address book sharing

CBA Brother wrote:
Please provide some way to manage operators in the future were we can see who is connected to what computer and how many operators are currently using channels.

Thank you for the suggestion. This could be possible only if/when address book sync and web account are implemented. We will add this suggestion to our wish list.  

Hello,

I've moved the message to a new topic.
In order to check the availability of Host on machines in a local network, use the Scan for RUT-hosts command.

Allen Pelusso wrote:
Same for me too Adnroid ver 2.3.3 and open and black screen and go off few second after !

Hello Allen,

Let's wait till we update the mobile version with logging so that we could diagnose such issues.Meanwhile, please also check your device against the system requirements (information block on the right)  and specifically if the device supports NEON.

Mind you I only tried ticking various buttons yesterday because neither host were working. I only changed settings in one of them though, which is lucky as the other one suddenly works fine today. So I presume there was a problem yesterday that magically fixed itself overnight [restarts of all machines and networks maybe?].

Yes, sometimes users accidentally enable or disable an option that affects remote connection and can even block it altogether.

In any case I am now happy

So are we :)