Conrad Sallian's community posts

Hi John

What's up with that? I mean, if they know exactly what program it is, why are they blocking it?

This is a good question and we constantly ask ourselves the same. Our website is clean and is being daily monitored by Symantec Norton Secured malware check. The program is signed with a valid VeriSign code signing certificate issued to our company name "Remote Utilities LLC". And we routinely send false positive reports to AV software vendors.    

There is only one explanation to this - many antivirus programs are simply poorly made and the business processes behind signature updates aren't thought out well. It's far easier to mark a file as "malicious" than it is to develop a thorough and foolproof review procedures to avoid false detection.

We are aware of this issue with Chrome and do our best to contact Google and resolve the issue. For some reason they keep detecting Agent as malicious even though we already sent them a review request and explained that the program is perfectly legitimate, signed and is being put on our website which itself is monitored for malware by a third-party (Symantec in this case).  

We'll keep working on this though. Hopefully it will be fixed soon.

Dask DT wrote:
I am on beta 6.0 and I am attempting to chat with a user who has logged into the Windows 2012 Server using RDP. As of 2008 terminal services was renamed to Remote Desktop Services/Protocol so yes they are a terminal session user.

Dask, the chat only works for console session by design. It's not available for terminal sessions, sorry.

Hello André,

Thank you for your questions.

I want only to use Agent. I test it without obtaining free license and it seems to work well.

If you run the Agent on the same PC for more than 30 days, it will require a license key, just like the Host. In terms of licensing the Agent is the same as the Host, no difference.

I want to remote connect to my client occasionnaly, and I have more than 10 client so will I need to purchase an operator license?

We do our best to provide as flexible licensing as possible. In this specific case, I think yes - you need an operator license.

Don't hesitate to ask me if you have other questions.

And yet another question - are you using the beta version (6.0) or the latest stable release 5.6.0.6 ?

You are always welcome  :)

Hi Dask,

Is this issue somehow related to the other thread you posted? I.e. are you attempting to chat with a user in a terminal session?

Hello Dask,

You don't have to run the Agent for each user session. You only need to install the Host on the server. The Host runs for the entire system.

Then when in Full Control/View mode use the "terminal session" toggle icon to switch between sessions.

Is that what you are looking for?

Thanks.

Refer to this section in order to add the program to antivirus software exceptions:
https://www.remoteutilities.com/support/docs/antivirus-issues/

Hello,

I moved this topic to Feature requests forum.

In previous versions the chat window used to pop up whenever a new message came in. Many users actually requested to fix that and make the chat window a normal window that only blinks on the toolbar when new message arrives. Here's what they wrote, for example:

"start typing something in a document or browser and let a customer send a chat message to you, ur cursor will be in the chat window interrupting your typing."

Hello,

Thank you for your suggestion. This feature is already on our wish list and we are going to implement it in the future.