Conrad Sallian's community posts

Well, definitely you are, because you are using the forum :)

Hi Marv,

We'll notify anyone who ever left an e-mail addres with us, such as a customer, a forum user, a free user etc. Unless they explicitly opted out from our newsletter.

So if you are on one of those categories, you should get an email from us.

Hello Marv,

Actually we decided to make it the next release (version 6.0). It's almost ready and will be available very soon first in beta, and then the final release.

Thanks.

Hello Sherman,

That's correct. To see the remote cursor taking different shapes you need first to enable that in the connection properties, because they are not displayed by default.

Hi Nic,

We'll re-consider this issue and see if it's possible to be implemented without any potential threats to security.  

Thank you.

Hello Michael,

We will certainly explore this possibility. Thanks for the suggestion!

Thank you Alice. We'll think about adding that to the manual.

Hello Alice,

Thank you for your message.

The log on/log off feature acts like the stand-by mode on a TV set. That is, you can "log on" to the remote PC meaning that you keep the connection alive while not using any specific connection mode.

When you are in the Full Control mode (or any other mode for that matter), by clicking on the X button in the mode window, you close that specific connection mode. But you are still being "logged on" to the remote computer. In order to disconnect completely, just click "Log off" either on the Viewer toolbar or in the context menu of the target remote connection in your address book.

You can also use the Log Off command right away in which case all open connection modes will automatically close.  

Hope that helps. Don't hesitate to ask if you have any questions.

It was perhaps an issue with that single Host. Just in case, here's the KB article that lists possible causes for an ID connection not working: https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/

Don't hesitate to request assistance if you ever have any issues. Thanks.

Colin,

Do you receive a password prompt?