Conrad Sallian's community posts

Hello Carlo,

Our security system and RDP security system are two different independent things. What you are trying to do is impossible with Remote Utilities.

As for saving Windows password for the remote PC in Remote Utilities - we do have such wish on our wish list and perhaps will implement it in one of the future versions.

asql wrote:
hi Conrad,

thank you for your input.

Resize: yes I tried it but I only get the whole screen zoomed in/out...



and yes, I can understand you can not test on each and every Android variation... mine is based on CyanogenMod 11, KitKat 4.4.4 at the current time, which is the stock ROM of the device... the device is not rooted (if you'd ask for that   )

thank you

--

asql

Perhaps, we were just too busy with the new desktop version release and didn't really have much time to look at its mobile little brother.  :)

Hi John,

I would rather not recommend sending an .exe file via email, even a zipped one. Better to just put it online on a website or drop in the Dropbox public folder and share the link.

Hello John,

Thanks for the info. We would do that but the idea behind Agent is to make it as simple to use as possible. You won't believe it but many people have really no idea what a zip file is and how to extract it.  :) It would be a support technician's nightmare to explain not just how to download and run the Agent, but also how to unpack it :)

By the way, after our second review request Google lifted the malware warning at least in Google Webmaster Tools. I'm not sure why Chrome still detects it - perhaps these two things are not directly related. We'll keep on eye on this situation anyway.

Hello!

Thank you for the kind words.

Can you please send us the Host log via a support ticket. You can find the log files in C:\Program Files\Remote Utilities - Host\Logs folder.

Hello Asql,

Well, we didn't notice any anomalies when testing the mobile version on Android 4.4.4 although it was not OnePlus One. Unfortunately, we cannot test the program on each and every available Android device, there are so many of them.   :o

As for resizing, have you tried finger pinch?

Hello Roger,

Thank you for your message. I moved the topic to the antivirus related issues forum as it belongs here.

Does the program in question have any exceptions list where you could add the installation path of Remote Utilities to exclude it from malware scans?

Hello,

Thank you for your message.

What device and Android version you use?

BTW, we'll include a short instruction/guide in the mobile client itself in one of the nearest updates.

I'm trying the long tap as described to perform a right click, but to me it does not seem to work..

any hint?

TIA

Hello,

Did you upgrade the android version to the latest one? Also, please check that your Andorid system meets the system requirements on this page.

You rut guys may have already done this, dunno.

Thank you John for taking the time writing this instruction. I hope it will help everyone to resolve the issue while our request to Google is being reviewed. We sent it couple of hours ago and normally such requests are reviewed for 24 hours or so.