Conrad Sallian's community posts

MSI Configuration

Hello Bretislav,

As it turned out, it was a bug. Thank you for reporting it. We will fix it in the upcoming update 6.1.

Where is the Linux viewer?

Hello Nate,

Thank you for the detailed report! We will put it in our testing queue and see what's happening.

False Positive on Avira

Hello Jean-Marc

We are currently discussing this issue with Avira. We do not understand why Avira keeps treating a legitimate and digitally signed software as a trojan. We only hope that this is my mistake.

This is how to add the program to the exceptions list in Avira https://www.avira.com/en/blog/exceptions-avira-antivirus-3-steps

MSI Configuration

Bretislav,

Could you please send us the image file itself? You can send it to the email address support@remote-utilities.com .

Any Updates to fix issues....

Hello Bobby,

It's a known bug with authentication. We will fix it in the upcoming update 6.1, which is due in approximately a week.

MSI Configuration

Bretislav, try to enable the check box "Do not stretch logo" and see if it resolves the issue.

MSI Configuration

Hello Bretislav,

Thank you for your message.

Could you please clarify if you mean the background setting in the Agent configuration process?

IP-Filtering Doesn't work for Internet-ID Connection?

BTW, the manual is going to be updated very soon.

IP-Filtering Doesn't work for Internet-ID Connection?

In a sense, yes. By using the IP filter on the RU Server you narrow the list of remote IP addresses with which the server is allowed to communicate. But then again, the IP address of the Viewer or Host may be changing - for example, when the Viewer is installed on a laptop and the laptop travels with its owner often.

So it is only recommended to use the filter if you are sure that Viewers and Hosts fall into a certain IP range and will stay in that range.

Pre-Configured Viewer MSI

Nate, in fact you can even distribute a Viewer with a synced address book that way. This is because the sync properties that you specify for an address book in the Address Book Manager are static/same (server and port) and because of the fact that the address book on the RU Server always takes precedence over a local one. So if the local one is outdated (e.g. the Viewer you distributed hadn't been open for a long time) it will simply download the latest address book from the server the next time the Viewer is run.