Conrad Sallian's community posts

Thanks for the input, Jeff! I will attach this information to the test case.

Hi Peter,

Thanks for pointing that out. We'll try to reproduce this issue and will think about how to fix it.

Hello Peter,

It's because of the absolute path. Please, do the following:

1. Open Address Book Manager, create a new address book and save the xml file to the folder or USB disc where your portable Viewer is located. The book should reside in the same folder with the rutview.exe.

2. Now select the newly created address book in the Address Book Manager and click Edit. In the path field remove the path and all slashes except only the file name itself.

3. Close the ABM. Now the path to your secondary address book is relative, and so it should open regardless of the disc letter.

Hope that helps.

Hello Tu,

Thank you for your message.

IP filtering for ID connection doesn't make sense because this connection is established through our servers. Anyone who knows the ID and password of the remote computer can connect to it.

Perhaps this year we'll also add a two-factor authentication.

Hello Michael,

Currently, there's is a comment field available in connection properties. Navigate to Properties -> Additional properties -> Comment field.

It's not rich text though, just a basic field. You can see its contents for different records if you switch to the Details view in the Viewer and hover your mouse pointer over the Comment column.

I was asking because antivirus software can silently corrupt or restrict some program files from running without even notifying the user.

Since these issues can stem from the known authorization bug we are going to fix in the update 6.1, I recommending waiting until then. We'll release the update within a couple of weeks.

Ken Wiebe wrote:
Thanks. Yes, the port is 5650 on both. Is there any other troubleshooting which can be done?

I can only recommend wait until we release the next Android update which will be very soon. There are a couple of bugs currently, and one of them might be causing your issue as well.

Hello Larry,

BTW, not sure if I asked you previously, but did you add your Host (and Viewer) installation path in your antivirus software exceptions?

I still recommend not overcomplicating the setup and use our default hosted service instead of the RU Server in this particular situation.  That would be more than enough for a simple setup like this. RU Server is an advanced tool used in corporate setting and multi-Viewer environment and does require network stability and a dedicated machine with static IP address or DNS name.

Hello Zsolt,

Sorry for the late reply. Seems like there was a glitch with the forum/notifications and your message was missed.

Are you connecting over a local network or over the Internet?