Conrad Sallian's community posts

Refer to this section in order to add the program to antivirus software exceptions:
https://www.remoteutilities.com/support/docs/antivirus-issues/

Hello,

I moved this topic to Feature requests forum.

In previous versions the chat window used to pop up whenever a new message came in. Many users actually requested to fix that and make the chat window a normal window that only blinks on the toolbar when new message arrives. Here's what they wrote, for example:

"start typing something in a document or browser and let a customer send a chat message to you, ur cursor will be in the chat window interrupting your typing."

Hello,

Thank you for your suggestion. This feature is already on our wish list and we are going to implement it in the future.

Yes, adding directory with an asterisk at the end should help. I.e. "C:\Program Files\Remote Utilities - Viewer\*".

Please, note that if you have 64-bit operating system, the Viewer folder will be located in "Program Files (x86)"

Hi Peter,

Thanks for the message. It will certainly help if anyone else shares their experience with this.

Hello Jean-Marc,

Thank you for your report.

We will certainly send a false positive report to Avira. Meanwhile, you can try to add the program folder (C:\Program Files\Remote Utilities - Viewer\) to Avira exceptions list.

Hope that helps.

john kumpf wrote:
Maybe this is in v6 beta already, but if not, might i suggest that instead of producing

"Exception EThread in module rutserv.exe at 000d20cc - Handle invalid"

Maybe your software could detect that Host is already running and popup an informative message similar to Conrad's response here?

We'll think about this, John. Thanks!

I asked whether they can "run" together. I just tried stopping Host, and running agent, and that worked. So it appears you do not need to uninstall Host, just stop it.

That's correct.

john kumpf wrote:
Is it possible to run "Host" and "Agent" simultaneously on the same PC?  I got this error while trying to run agent.exe on a PC already running Host.  Windows 7.

Hi John,

No, they are mutually exclusive. The Agent is mostly for quick ad hoc support, whereas the Host is a complete app/service that allows you both unattended and attended support.

They share the same program code, that's why they can't run simultaneously. If you want Host to act like Agent, simply enable the Ask User Permission feature.

Hope that helps.

Thanks for info, John :) It will certainly be helpful for those who have issues downloading the Agent in FireFox.

Hi Chris,

Yes, that's often the case with screensavers, unfortunately. Very pesky programs I should say.  :)