Pauline's community posts

Hello,

Thank you for your message.

Unfortunately, this issue caused by Bitdefender deleting our legitimate, digitally signed files from your computer (and it seems like changing the file's permissions, so that's why you get the "You don't have permissions" error). We've finally reached Bitdefender via Twitter and they've recommended that our users who experience the issue contact them at bitsy@bitdefender.com. For more information please see this related thread.
Please note that, unfortunately, our assistance with antivirus-related issues is extremely limited, since we don't have any control over them deleting/blocking our software. Hopefully, receiving a few reports from their own customers will help to remove this false positive detect and resolve the issue faster.
Sorry for the inconvenience.

Please let us know if there are any updates or a response from Bitdefender on this.

Hello John,

Thank you for the update on this.

Have you tried contacting Bitdefender and asking them what might've happened to the file's permission after it was restored from quarantine?

Please feel free to let us know if you have any updates on this.

Hello Derry,

Thank you for the update on this.

Could you please clarify if you see the Host's icon in the system tray after starting Host? If there's no Host icon in the system tray, then could you please check if the Host service is running on the machine at all? In case if doesn't, please provide us the following files for examination:
1. Windows System Events Log.
2. Host settings registry key.
3. Host log files. You can locate the log files in the following folder: C:\Program Files (x86)\Remote Utilities - Host\Logs. Please provide both connection (if any exist) and installation log files from this folder.
You can send all the files to support@remoteutilities.com.

Looking forward to your reply.

Hello Andrew,

Thank you for your message.

Please note that our mobile Viewer apps for both iOS and Android devices are free and do not require registration with the license key.

Hope that helps.

Hello Cafer,

Thank you for your message.

Please try referring to this step-by-step guide on upgrading Remote Utilities in order to continue using the program for free.

Hope that helps.

Hello Jonathan,

I'm glad to hear I was able to help!

Please feel free to post another message if you have more questions or need our further assistance.

Thank you.

Hello John,

Thank you for your message.

In case if the user needs to click something underneath the notification banner, they will be able to change the location, i.e. the corner where the banner is displayed. In addition, it will be possible to hide the banner on the Viewer's side (i.e. it will only be displayed on the Host's side). Hopefully, both of these improvements will be available in one of the next updates.

Hope that helps.

Hello,

Thank you for your message.

We already have Host/Agent for Mac and Linux OSs in our roadmap - hopefully, we will be able to make it available by the end of the first half of this year as this release is currently among our top priorities.
However, please note that this is only an approximate ETA as, unfortunately, we cannot provide a more specific ETA on Host/Agent for Mac/Linux yet.

Hope that helps.

Hello,

Thank you for your message.

Please note that the Online option in the MSI Configurator no longer works for free/trial users. For more information please see this page.
Sorry if this makes our software less useful for you.

Please let us know if you have other questions.

Hello Robert,

Thank you for your message.

We're glad to hear you've figured out the issue and it works for you! In addition, thank you for sharing the solution for the issue since it might be useful for other users as well.

Please let us know if you have other questions.