Pauline's community posts

Host Upgrade Blocked by Bitdefender

Pauline, Support (Posts: 2776)

Feb 01, 2022 10:38:41 am EST

Hello Mikael,

Thank you for letting us know.

We will immediately submit a False Positive report to Microsoft. Meanwhile, please also try adding the Host installation folder to the exception list as described here just in case. Sorry for the inconvenience.

Please let us know if you have more questions.

Data Transfer Rate- very slow- is something wrong?

Pauline, Support (Posts: 2776)

Feb 01, 2022 9:34:10 am EST

Hello Douglas,

Thank you for your message.

I've already forwarded this question along with your information to our developers once again and asked for their input on this.

I'll get back to you as soon as I get an update on this from our development department.

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Pauline, Support (Posts: 2776)

Jan 31, 2022 3:55:35 pm EST

Hello,

Thank you for the clarification.

Could you please provide us some screenshots or even a short video of the issue, so that I can forward it to our development department? You can upload it right here or send to us to [email protected].

Looking forward to your reply.

Server api or view cmd idle connections

Pauline, Support (Posts: 2776)

Jan 31, 2022 3:50:14 pm EST

Hello,

Thank you for your message.

Could you please elaborate on your question a bit more? Do you mean that you want to see all Hosts that are connected to the RU Server (i.e. displayed on the "Idle" tab) in cmd? Unfortunately, currently you can only view the list of Idle Hosts in the Server's GUI.
Here's also a list of all currently available RU Server's parameters in case it might be useful.

If you mean something else, please let us know.

Hope that helps.

USB devices not shown when RDP-ing to hosts

Pauline, Support (Posts: 2776)

Jan 31, 2022 3:43:38 pm EST

Hello Ilya,

Thank you for your message.

Please note that the Full Control connection mode is Remote Utilities's own connection mode and RDP is Microsoft's technology and the accompanying software (Remote Desktop Services) that does the same.
Please note that the RDP connection mode that you can see in Remote Utilities Viewer simply runs the Microsoft's RDP client, nothing more. Unfortunately, we have no control over how Microsoft's RDP client works.
However, perhaps this thread on the Microsoft help forum might provide a helpful solution.

Hope that helps.

Top toolbar missing on remote viewer

Pauline, Support (Posts: 2776)

Jan 31, 2022 3:20:02 pm EST

Hello Graham,

Thank you for the clarification.

Unfortunately, we couldn't reproduce the issue. Could you please check if you have the Tabbed view checkbox enabled in the Viewer Options -> Remote Screen tab? If it's disabled, please try enabling this option on and see if this helps to resolve the issue.

Hope that helps.

Need the viewer_70020.msi to uninstall so I can update to never version

Pauline, Support (Posts: 2776)

Jan 31, 2022 10:01:12 am EST

Hello Brad and Werner,

Thank you for your messages.

Brad, we're glad to hear we were able to help!

Werner, thank you for the input on this!

Please feel free to post another message if you have more questions.

Message on the remote screen

Pauline, Support (Posts: 2776)

Jan 28, 2022 4:52:20 pm EST

Hello Christopher,

So, when I'm connected the user sees the message and when I disconnect, the message goes away.

I'm glad to hear it works for you now!

Please feel free to post another message if you have more questions or need our assistance.

Thank you.

Lost connection through proxy settings

Pauline, Support (Posts: 2776)

Jan 28, 2022 4:43:42 pm EST

Hello Peter and Graham,

Could you please provide us the Host log files for examination? You can send them to [email protected].

Looking forward to your replies.

Host Upgrade Blocked by Bitdefender

Pauline, Support (Posts: 2776)

Jan 28, 2022 1:10:12 pm EST

Hello Olivier,

I'm glad to hear that AVG removed the detect and it works for you now!

Please feel free to post another message if you have any questions.
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