Pauline's community posts

Hello Allan,

Thank you for your message.

We appreciate your support and feedback. Unfortunately, Host and Agent for Mac/Linux are still in development. However, we're doing our best to make them available as soon as possible - hopefully, we will be able to release Host/Agent for Mac/Linux by the end of the first half of this year as it's also amongst our highest priorities at the moment.
Sorry for keeping you waiting.

Please let us know if you have other questions.

Hello James,

Thank you for your message.

Do you mean that you want to turn on the remote Host machine via the Wake-on-LAN feature? If this is the case, then please note that in order for the feature to work, your remote Host must be located in the same LAN and subnet as your Viewer machine and you need to connect to the Host using Direct connection only.

Alternatively, you can also send a WoL packet to a Host in a different network using Internet-ID connection in case if there is another Host in that network accessible to your Viewer. In this case please make sure that the intermediate and target Hosts are located in the same LAN and subnet. For more information on sending the WoL packet across networks please refer to this page.

Hope that helps.

Hello Alan,

Thank you for your message.

Unfortunately, it's possible that our email was blocked/rejected by your email provider and, therefore, couldn't reach your inbox or even the spam folder.

Why such the hard line on this date for remotely upgrading hosts?

Please note that we've notified our users via the email in early January that the Internet-ID feature in version 6 will be discontinued starting February 1st. In addition, please note that there is also a notification banner in the top part of our website that notifies about these changes as well.
Since a lot of users still couldn't upgrade their remote Hosts by February 1st, we've provided an alternative solution and a way to upgrade the Hosts remotely via the temporary key which was valid for 14 days.
Unfortunately, since the key is already expired, it's only possible to upgrade your remote Hosts manually by running the installation package of the latest version on the target remote machine. You can download the Host installer of the latest version 7.1.2.0 on this page.
Sorry for the inconvenience.

Hope that helps.

Hello Tristan,

Thank you for your message.

Unfortunately, in order to connect to a remote Host via Internet-ID connection, you need to have both Host and Viewer upgraded to the latest version 7.1.2.0.
It's possible to upgrade Hosts remotely via the Simple Update feature or by just running the Host installer of the latest version (available for download on this page) on a remote machine manually. However, in both cases you need to be able to connect to a remote Host machine somehow.
Unfortunately, since the temporary license key we've provided for upgrading purposes in already expired, you can only upgrade the remote Hosts manually by running the installer on the Host machine. Sorry for the inconvenience.

Hope that helps.

Hello Keith,

I'm glad to hear we were able to help!

Please feel free to post another message if you have more questions or need our further assistance.

Hello Darrin,

Thank you for your input.

Hopefully, it might help other users if they face similar issues in the future.

Please let us know if you have other questions.

Hello Douglas,

Thank you for your kind words and support!

Please feel free to post another message if you have any questions or need our further assistance. We're always glad to help!

Hello,

Thank you for your message.

Do you mean the command-line parameters that you can use with the syntax? If this is the case, then please use the Host machine's IP address with other parameters as described in this guide.

In case if you mean simply connecting via Direct connection using UI, please input the Host's machine IP address in the "IP Address, Internet ID or DNS field" field when creating the connection in your address book as described in this tutorial.

Hope that helps.

Hello Alan,

Please note that this notice in the upgrade form is meant for the commercial licenses, since free license keys cannot be upgraded to the new version 7 format - in case with the free license key you just need to generate a new license key for version 7 using this form.

At the same time, while we've restricted the Internet-ID feature for the free license users, the Direct connection in version 6 still works the same way. Unfortunately, we had to take such strict measures due to security-related improvements that were implemented in version 7 that were necessary in order to prevent the 'out-of-the-box' free-forever version from being abused by malware actors.
Please note that the free license is still free and can be used just like before.

Please let us know if you have more questions.

Hello Alan,

Thank you for your message.

Unfortunately, Internet-ID connection feature for version 6 Remote Utilities was discontinued for free license users. Please try upgrading your Viewer and Hosts to the latest version 7.1.2.0 and see if you're able to connect to them after upgrade.
The latest version 7.1.2.0 is available for download on this page. Please make sure to update both Host and Viewer to the same version in order to avoid the version mismatch that might lead to performance issues or some features not working.
Sorry if this makes our software less useful for you.

Hope that helps.