Pauline's community posts

Hello,

Of course, we're happy to help! Please feel free to let us know if you have more questions or if you need our further assistance.

Thank you.

Hello,

Thank you for your feedback!

I will forward this information to my coworkers and we will fix it in the Greek localization in our next update.

Please feel free to let us know if you have more questions. We're happy to help!

Hello,

Thank you for your message.

In order to keep my 6.10 settings on the existing hosts (especially whether internet-id is enabled or not and, if it is enabled, to keep the same Remote ID) I've created an MSI using the online configurator on which I've basically skipped settings creation.

You want to update some of your current 6.10 Hosts to the latest 7.0.0.3 version but keep all of their previous settings except for the preferred language, correct? In this case, when configuring the MSI package, on Step 4 - Host settings configuration select the Pre-configure radio-button and enable the General and network settings checkbox - this will invoke the Host Settings window where you can navigate to the Language tab and select Greek language. This way any remote Host you update using this MSI package keeps its previous settings - only the version and Host language are updated.

I see that the newest host supports the Greek language as well (I'll open a different thread for some notes on that one) which is great! However, since the new MSI uses the old settings, the host is run in English.

In case if you configure your MSI package using version 7.0.0.3 of Viewer, then in the Host Settings you should be able to select the Greek language for Host as described above. In this case, Host is updated to the latest version 7.0.0.3 and is switched to Greek language, all other settings stays intact, so you can apply this MSI package to any group of your remote Hosts.

And the MSI wizard does not allow me to modify only a single property.

Could you please let me know what happens if you try to modify only language during the configuration process? I've just tried creating a standard MSI package with the only setting that switches Host to the Greek language and was able to update my Host settings successfully. Perhaps, you're configuring a One-Click installer or do you receive any error messages in this case?

Hope that helps.

Hello Peter and Michał,

Thank you for the provided information.

I've forwarded the issue to our development department and asked on their input on this. Sorry for the inconvenience.

I'll get back to you with an update on the issue shortly.

Hello Juliette,

Thank you for your message.

We will test this out to see if we can reproduce the issue in our environment and implement a fix for it. Sorry for the inconvenience.

I'll keep you updated on the issue.

Hello Donn,

Thank you for the clarification.

I will forward the issue to our development department and ask for their input on this. Sorry for the inconvenience.

I'll get back to you with their reply shortly.

Hello Boris,

Thank you for the update and provided log files.

I will forward this to our developers and ask for their input on this, we will also try reproducing the issue to see if we can implement a quick fix for it. Sorry for the inconvenience.

I'll keep you updated on the issue.

Hello Peter and Michał,

Thank you for your patience.

Unfortunately, we couldn't reproduce the issue with the "Fatal error" message appearing after updating Host to version 7.0.0.3. However, we've reproduced the behavior with three Host icons in the system tray that Peter have mentioned. Could you please provide us the Installation log files from the remote Hosts that you were updating? The installation logs can be located in the following folder: C:\ProgramData\Remote Utilities\install.log. You can send the log files to support@remoteutilities.com. I'll forward the installation logs to our developers for examination.

Looking forward to your reply.

Hello Peter and Michał,

Thank you for letting us know.

We will test this out to see if we can reproduce the issue and implement a fix for it. Sorry for the inconvenience.

I will keep you updated on the issue.

Hello,

We're glad to hear we were able to help!

Please feel free to post another message if you have more questions or need our further assistance.