Anton Kalugin's community posts

Frequent disconnects

Anton Kalugin, User (Posts: 209)

Apr 08, 2014 3:51:31 pm EDT

Support level: Free or trial
Hello, William.

Thank you for your reply.

We have created a new support ticket for this issue. You will receive a reply via e-mail shortly.

Installation via RDP problems

Anton Kalugin, User (Posts: 209)

Apr 08, 2014 3:35:21 pm EDT

Support level: Free or trial
Hello, Mike.

Thank you for your feedback.

This issue is complicated. It will be resolved when we implement address book sync.

Don’t hesitate to ask me, if you have any questions.

How to remove a host from my registered computers

Anton Kalugin, User (Posts: 209)

Apr 08, 2014 2:03:44 pm EDT

Support level: Free or trial
Follow these steps to unregister the Host:

Right-click on a connection thumbnail->Register remote host->Unregister->OK->OK

Please note, that you will not be able to register this Host with the same license key for 7 days after unregistering. This is done for preventing the abuse.

File transfer cap with Inet Connection?

Anton Kalugin, User (Posts: 209)

Apr 08, 2014 12:33:42 pm EDT

Support level: Free or trial
Hello, Alan.

Thank you for your message.

There is a limit on file transfer size per session for a free-license users. It is dynamic and depends on many factors.

How to remove a host from my registered computers

Anton Kalugin, User (Posts: 209)

Apr 08, 2014 12:17:18 pm EDT

Support level: Free or trial
Hello, Jamie.

Thank you for your message.

Uninstalling Windows also removes the Host licence. Basically, this is the same thing as unregistration.

Working Stealthly

Anton Kalugin, User (Posts: 209)

Apr 05, 2014 12:43:32 pm EDT

Support level: Free or trial
Hello,

Thank you for your message.

For your purposes you can use different terminal sessions. But you need to have terminal server running on this machine to be able to run two (or more) sessions simultaneously.

On the Full Control mode toolbar you can switch between terminal sessions.

Frequent disconnects

Anton Kalugin, User (Posts: 209)

Apr 04, 2014 9:41:05 am EDT

Support level: Free or trial
Hello, William.

Thank you for your message.

Could you please send me both Host and Viewer log files after one of these disconnects.

Here is how you can enable event log in Viewer:
Tools -> Options -> Event log -> check Use event log and Store to disk checkboxes.
Then you can find log file in your %AppData%\Remote Utilities Files\EventLog\ directory.

Installation via RDP problems

Anton Kalugin, User (Posts: 209)

Apr 04, 2014 9:15:01 am EDT

Support level: Free or trial
Hello, Mike.

Thank you for your message.

This is a known issue and we will try to fix it. But let me ask, why do you want to use Internet-ID if you have the opportunity to use direct connection? And why do you need to automatically generate ID if you can do it manually?

doesnt work

Anton Kalugin, User (Posts: 209)

Apr 03, 2014 4:31:59 pm EDT

Support level: Free or trial
Hello, Timothy.

Thank you for your message.

Unfortunately, we need to wait until the next mobile update is out, because currently there is no logging in the mobile Viewer which would help us to diagnose issues.

Clipboard not syncing

Anton Kalugin, User (Posts: 209)

Apr 03, 2014 4:04:32 pm EDT

Support level: Free or trial
Hello

Could you please try to wait two-three seconds between copying and pasting and tell me if the problem occurs again.
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