Mike G wrote: First, can you amend the generated email to include the PC description? The PC name alone can be pretty cryptic but we often use the description 'Rob Smith - Accounts' etc to help remote support identify a specific PC. Also, is the username on the email even used? It is always SYSTEM on our emails...
We added it to our wish list.
Mike G wrote: Second, would it be possible to have a feature to create an address book entry by copying and pasting the relevant text from the email into a single multi-line textbox and have the program parse and fill in the fields for a new address book entry (ID, computer name, description). The parsing should be pretty straight forward as you control the email format and contents. As it works now, we are back and forth between email client and RUT twice for each entry.
Unfortunately, we have no plans to add this in the near future, but we are grateful for your suggestion and will consider it later.
Mike G wrote: What is the frequency the host PC sends a 'I'm alive' back to the gateway server?
Host and GMS are сonstantly sending packets to each other.
Mike G wrote: I ask because it seems, more often than not, my first attempt at a connection (using your GMS) 'fails' and my subsequent attempt connects almost instantly. For example, I right-click on a host entry and select 'Full Control'. The entry icon changes to the 2 bars || and will sit like that for 20 seconds or so until it just reverts back to the PC monitor icon. I then try again (right-click, full control) and usually the viewer window pops up almost immediately (within a second or so). Why is this? Can we tune this to get a connection on the first try (consistently)?
It looks like the connection between Viewer and GMS (or between Host and GMS) is bad. Could you please test it by using "ping 22.214.171.124 -t" (observe the connection for a couple of minutes) on both computers.
You can set default settings for every computer by following these steps: 1. Open connection properties 2. Go to the RDP tab 3. Press Configure 4. Change resolution on the Screen tab 5. Get back to the General tab and press Save 6. Close the RDP settings and press OK in the connection properties window