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Clipboard not syncing
Clipboard does not sync consistently

Anton Kalugin, User (Posts: 210)

Apr 03, 2014 4:04:32 pm EDT

Hello

Could you please try to wait two-three seconds between copying and pasting and tell me if the problem occurs again.

Internet-ID email and address book integration

Anton Kalugin, User (Posts: 210)

Apr 03, 2014 3:41:05 pm EDT

Hello, Mike.

Thank you for your requests.

Mike G wrote:
First, can you amend the generated email to include the PC description? The PC name alone can be pretty cryptic but we often use the description 'Rob Smith - Accounts' etc to help remote support identify a specific PC. Also, is the username on the email even used? It is always SYSTEM on our emails...

We added it to our wish list.

Mike G wrote:
Second, would it be possible to have a feature to create an address book entry by copying and pasting the relevant text from the email into a single multi-line textbox and have the program parse and fill in the fields for a new address book entry (ID, computer name, description). The parsing should be pretty straight forward as you control the email format and contents. As it works now, we are back and forth between email client and RUT twice for each entry.

Unfortunately, we have no plans to add this in the near future, but we are grateful for your suggestion and will consider it later.

Host 'keep alive' frequency?

Anton Kalugin, User (Posts: 210)

Apr 02, 2014 9:21:40 am EDT

Hello, Mike.

Mike G wrote:
What is the frequency the host PC sends a 'I'm alive' back to the gateway server?

Host and GMS are сonstantly sending packets to each other.

Mike G wrote:
I ask because it seems, more often than not, my first attempt at a connection (using your GMS) 'fails' and my subsequent attempt connects almost instantly. For example, I right-click on a host entry and select 'Full Control'. The entry icon changes to the 2 bars || and will sit like that for 20 seconds or so until it just reverts back to the PC monitor icon. I then try again (right-click, full control) and usually the viewer window pops up almost immediately (within a second or so). Why is this? Can we tune this to get a connection on the first try (consistently)?

It looks like the connection between Viewer and GMS (or between Host and GMS) is bad.
Could you please test it by using "ping 72.55.184.118 -t" (observe the connection for a couple of minutes) on both computers.

hidden icon

Anton Kalugin, User (Posts: 210)

Mar 31, 2014 8:42:12 am EDT

Hello, Rafael.

You need to right-click on the tray icon -> Settings for Host -> Yes -> Settings for host -> Options and uncheck "Show icon in system tray" checkbox in the General tab.

RDP resolution can not be changed

Anton Kalugin, User (Posts: 210)

Mar 25, 2014 5:38:50 pm EDT

Hello, Geoff.

Glad to hear you have found a workaround :)

RDP resolution can not be changed

Anton Kalugin, User (Posts: 210)

Mar 22, 2014 1:18:06 pm EDT

Hello again, Geoff.

Unfortunately, you can only use a resolution that is supported by standart RDP settings.

RDP resolution can not be changed

Anton Kalugin, User (Posts: 210)

Mar 21, 2014 3:37:13 pm EDT

Hello, Geoff.

Thank you for your message.

You can set default settings for every computer by following these steps:
1. Open connection properties
2. Go to the RDP tab
3. Press Configure
4. Change resolution on the Screen tab
5. Get back to the General tab and press Save
6. Close the RDP settings and press OK in the connection properties window

Now the resolution is default.

in viewer cannot sort my icons in any order.
I cannot sort my host icons in any order after I updated to recent version.

Anton Kalugin, User (Posts: 210)

Mar 21, 2014 10:12:50 am EDT

Hello, Gus.

Thank you for your message.

You can sort your thumbnails. Just right click anywhere inside the General tab, switch to Details view and double click on the name of any column.

Direct Connection (UPnP for routers..?)

Anton Kalugin, User (Posts: 210)

Mar 20, 2014 2:42:13 pm EDT

Hello, Bobby.

Thank you for your suggestions.

Bobby Mills wrote:
any chance on getting UPnP to work for direct connections instead of configuring a router

We are not planning to introduce UPnP in the near future.

Bobby Mills wrote:
does that up the CPU on the remote machine...???

FPS setting does not have huge effect on a CPU load for the host machine.

Agent logo config
Filling the agent screen with logo

Anton Kalugin, User (Posts: 210)

Mar 20, 2014 12:32:46 pm EDT

Hello, Keith.

We are planning to release version 5.7 this spring,  most likely in May.

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