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Anton Kalugin's community posts

Cannot connect to certain hosts

Anton Kalugin, User (Posts: 209)

May 29, 2014 12:45:08 am EDT

Support level: Free or trial
Hello Ryan,

The problem is most likely in your DNS server. We have a lot of clients, who work with the FQDN and we never had this problem before.

Host will not Launch

Anton Kalugin, User (Posts: 209)

May 28, 2014 4:25:25 pm EDT

Support level: Free or trial
Hello, Lisa.

Thank you for your message.

Have your tried to reboot this PC after the installation?

Cannot connect to certain hosts

Anton Kalugin, User (Posts: 209)

May 28, 2014 12:48:52 pm EDT

Support level: Free or trial
Could we please schedule a remote sessios, during which I'll try to determine the cause of the problem?

You can send me your Internet-ID and password via e-mail to support@remote-utilities.com

Cannot connect to certain hosts

Anton Kalugin, User (Posts: 209)

May 28, 2014 12:32:46 pm EDT

Support level: Free or trial
Ryan,

And you can not connect to this Host right now. Am I right?

Cannot connect to certain hosts

Anton Kalugin, User (Posts: 209)

May 28, 2014 10:03:18 am EDT

Support level: Free or trial
Ryan,

Could you please try to execute "ping %IP_of_your_dns_server%" and "ping %IP_of_your_problem_Host%" commands in the command line of your "Viewer" computer.
And "ping %IP_of_your_dns_server%" and "ping %IP_of_your_Viewer_computer%" from one of the problem Hosts.
That would really help us to determine the cause of the problem.

You could also check this article: https://www.remoteutilities.com/support/kb/cannot-connect-using-direct-connection/
Solution might be there.

Cannot connect to certain hosts

Anton Kalugin, User (Posts: 209)

May 28, 2014 9:43:23 am EDT

Support level: Free or trial
Hello, Ryan.

Thank you for your message.

Are you using Internet-ID or IP for connection?

Blank Host & Capture alpha-blending windows

Anton Kalugin, User (Posts: 209)

May 26, 2014 2:20:23 pm EDT

Support level: Free or trial
Hello Luxi,

What Windows version do you have on a remote computer?

[resolved] wake on lan windows 8.1 pc

Anton Kalugin, User (Posts: 209)

May 26, 2014 12:24:20 pm EDT

Support level: Free or trial
Hello, Robert.

Thank you for your message.

I have created a tech support ticket from your message. You will be replied shortly.

Feature Suggestion: PowerShell

Anton Kalugin, User (Posts: 209)

May 20, 2014 3:09:39 pm EDT

Support level: Free or trial
Hello, Mark.

Thank you for your suggestions.

Mark MacLachlan wrote:
This is such a powerful tool, I'd like to suggest to include a means to run PowerShell remotely.  It would be great to have access to both the PowerShell and PowerShell_ISE interfaces.

This feature is on our wish list already. We will implement it in one of our future releases.

Mark MacLachlan wrote:
It would also be very nice to be able to export connection settings.

You can go for Tools -> Import connections(Export connections) to do that.

Error 2503

Anton Kalugin, User (Posts: 209)

May 15, 2014 2:51:00 pm EDT

Support level: Free or trial
Hello, Susan.

Thank you for your message.

You should use this windows clean up utility to fix this problem:
http://support.microsoft.com/kb/290301

Press "run now" and follow and follow the instructions.
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