Anton Kalugin's community posts

cant connect to any pc since this morning

Anton Kalugin, User (Posts: 209)

Jun 10, 2014 1:36:46 am EDT

Support level: Free or trial
Hello, Yakov.

Thank you for your message.

Could you please try to execute "ping 72.55.184.118" command in your command line on both computers and tell me what do you get for an answer.

Looking forward to your reply.

Working Stealthly

Anton Kalugin, User (Posts: 209)

Jun 09, 2014 1:14:00 am EDT

Support level: Free or trial

james cole wrote:
please how can the terminal server be activated and where can this be downloaded

Hello James,

Thank you for your message.

Terminal Server - is a native Windows Server OS service.
You can read about it here.

Don't hesitate to ask me, if you have any questions.

installation

Anton Kalugin, User (Posts: 209)

Jun 07, 2014 11:52:06 am EDT

Support level: Free or trial
Hello James,

Thank you for your message.

If UAC is not completely disabled, he will need to click OK at least once.
You should use our agent for that.

Let me know, if you need further assistance.

RU on windows 2k12 not working

Anton Kalugin, User (Posts: 209)

Jun 06, 2014 5:11:11 pm EDT

Support level: Free or trial
Hello Douglas,

Thank you for your message.

Could you please perform the following steps:
1. Uninstall Host.
2. Delete %AppData%\Remote Utilities Files folder.
3. Delete HKEY_LOCAL_MACHINE\SYSTEM\Remote Manipulator System folder from your Registry.
4. Reboot your computer.
5. Install Host from that MSI.
6. Reboot your computer.
7. Generate new ID.

Looking forward to your reply.

Connection failed : Mode: <Authorization>

Anton Kalugin, User (Posts: 209)

Jun 06, 2014 5:31:03 am EDT

Support level: Free or trial
Hello Aseem,

I have created a tech support ticket from this forum topic. You will be replied shortly.

Static Window Size / Dual Monitor

Anton Kalugin, User (Posts: 209)

Jun 05, 2014 8:12:00 am EDT

Support level: Free or trial
You are welcome, Larry.  :)

Dont hesitate to ask me, if you have any questions.

Static Window Size / Dual Monitor

Anton Kalugin, User (Posts: 209)

Jun 05, 2014 7:22:36 am EDT

Support level: Free or trial
Hello Larry,

Thank you for your message.

This solution might help you:
1. In Viewer create 2 different connections to the same Host. But give them different names (Like "Home monitor 1" and "Home monitor 2")
2. Disable Tabbed view mode (Tools -> Options -> Remote screen -> Uncheck Tabbed view checkbox -> OK)
3. Open both connections
4. Select different monitons on each connection
5. Locate connection windows on your monitors as you want

Looking forward to your reply.

Connection failed : Mode: <Authorization>

Anton Kalugin, User (Posts: 209)

Jun 05, 2014 3:28:19 am EDT

Support level: Free or trial
Hello Aseem,

Could you please try to connect to your Host throught the Internet-ID fr om another place? Wh ere no ports are blocked.

Looking forward to your reply.

Connection failed : Mode: <Authorization>

Anton Kalugin, User (Posts: 209)

Jun 04, 2014 2:03:09 pm EDT

Support level: Free or trial
Hello Aseem,

Is there any antivirus software running on your Host computer?

Transfering License

Anton Kalugin, User (Posts: 209)

Jun 04, 2014 5:28:55 am EDT

Support level: Free or trial
Hello Arin,

Thank you for your message.

That is what you should do:
1. Unregister all your Hosts
(Right click on the connection thumbnail -> Register remote Host -> Unregister -> OK)
2. Remove old key from the License key storage
(Help -> License key storage -> Right click -> Remove selected key)
3. Get a new Free license key with the correct information about your organisation.
4. Register all your Hosts with the new key.

Don't hesitate to ask me, if you have any questions.
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