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New remote user. Separate passwords?
Using different passwords for different remote users

Anton Kalugin, User (Posts: 210)

Apr 21, 2014 3:46:36 pm EDT

Hello, Frederick.

No, users does not affect license. This feature is created for access control for different people.

For example, if you are a System administrator and you have a trainee working with you. You can create 2 users on a remote server:

One is for you with full access.
Second is for your trainee with just "View only" mode available for him.

So you can work on this server with Full control and you trainee can watch for your work without the risk of spoiling something - he simply can not perform any actions.

New remote user. Separate passwords?
Using different passwords for different remote users

Anton Kalugin, User (Posts: 210)

Apr 21, 2014 2:23:27 pm EDT

Frequent disconnects

Anton Kalugin, User (Posts: 210)

Apr 21, 2014 10:19:11 am EDT

Hello, William.

Your ticket was automatically closed, because we have no reply from you for 7 days. Sorry for that. I've opened it again, please send your answer and we will try to resolve your issue.

New remote user. Separate passwords?
Using different passwords for different remote users

Anton Kalugin, User (Posts: 210)

Apr 21, 2014 9:55:08 am EDT

Hello, Jamie.

Thank you for your message.

Yes, you can create multiple users on every Host, give them different passwords and rights.

If you right-click on Host tray icon, then go Settings for Host -> Settings for Host -> Security.



Then you should click on "Users and acess control".



Now you can create a new user, assign a password and rights for it and login.

Let me know, if you need further assistance.

Host Conection Not Automatic
Host Connection Not automatic

Anton Kalugin, User (Posts: 210)

Apr 21, 2014 2:40:28 am EDT

Hello, Rick.

Thank you for your message.

You are using Agent right now. We made it for spontaneous remote support sessions. If you need constant access to remote PC, you should use Host. You can download it by clicking on the link below.

Download Host:
http://www.remoteutilities.com/download/rut.host5.6en.msi

Installing tutorial:
http://www.remoteutilities.com/support/tutorials/installing.php

Connecting to Host tutorial:
http://www.remoteutilities.com/support/tutorials/connecting-to-remote-host.php

If you have any questions don't hesitate to ask me.

Action Center Integration

Anton Kalugin, User (Posts: 210)

Apr 18, 2014 9:56:04 am EDT

Hello, Bobby.

Thank you for your request.

We will release a feature like that, but not in the near future.

record videos
record videos

Anton Kalugin, User (Posts: 210)

Apr 18, 2014 9:52:49 am EDT

Hello, Rafael.

Thank you for your message.

We will release this feature in one of the next updates.

Windows do not appear on toolbars
Windows do not appear on toolbars

Anton Kalugin, User (Posts: 210)

Apr 16, 2014 10:12:22 am EDT

Hello, Rafael.

Thank you for your message.

You need to enable "Capture alpha-blending windows" feature.
This article will help you with that.
http://www.remoteutilities.com/support/kb/209/

Viewer to host running a viewer

Anton Kalugin, User (Posts: 210)

Apr 14, 2014 12:01:40 pm EDT

Hello, Mike.

Thank you for your message.

Could you please try to use Connect through Host feature?
http://www.remoteutilities.com/product/features/connect-through-host.php

Looking forward to your reply.

Error "Exception EThread in module rutserv.exe at 000d20cc - Handle invalid"

Anton Kalugin, User (Posts: 210)

Apr 14, 2014 10:14:46 am EDT

Hello, Paolo.

Thank you for your message.

Could you please perform the following steps:
1. Uninstall Host.
2. Delete %AppData%\Remote Utilities Files folder.
3. Delete HKEY_LOCAL_MACHINE\SYSTEM\Remote Manipulator System folder from your Registry.
4. Reboot your computer.
5. Try to install and run Host again.

Looking forward to your reply.

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