Anton Kalugin's community posts

New remote user. Separate passwords?

Anton Kalugin, User (Posts: 209)

Apr 21, 2014 2:23:27 pm EDT

Support level: Free or trial
Always glad to help ;)

Frequent disconnects

Anton Kalugin, User (Posts: 209)

Apr 21, 2014 10:19:11 am EDT

Support level: Free or trial
Hello, William.

Your ticket was automatically closed, because we have no reply from you for 7 days. Sorry for that. I've opened it again, please send your answer and we will try to resolve your issue.

New remote user. Separate passwords?

Anton Kalugin, User (Posts: 209)

Apr 21, 2014 9:55:08 am EDT

Support level: Free or trial
Hello, Jamie.

Thank you for your message.

Yes, you can create multiple users on every Host, give them different passwords and rights.

If you right-click on Host tray icon, then go Settings for Host -> Settings for Host -> Security.

- Thu, 13 Nov 2014 01:49:11 GMT

Then you should click on "Users and acess control".

- Thu, 13 Nov 2014 01:49:11 GMT

Now you can create a new user, assign a password and rights for it and login.

Let me know, if you need further assistance.

Host Conection Not Automatic

Anton Kalugin, User (Posts: 209)

Apr 21, 2014 2:40:28 am EDT

Support level: Free or trial
Hello, Rick.

Thank you for your message.

You are using Agent right now. We made it for spontaneous remote support sessions. If you need constant access to remote PC, you should use Host. You can download it by clicking on the link below.

Download Host:
https://www.remoteutilities.com/download/host/

Installing tutorial:
https://www.remoteutilities.com/support/docs/installing-and-uninstalling/

Connecting to Host tutorial:
https://www.remoteutilities.com/support/docs/connecting-over-the-internet/

If you have any questions don't hesitate to ask me.

Action Center Integration

Anton Kalugin, User (Posts: 209)

Apr 18, 2014 9:56:04 am EDT

Support level: Free or trial
Hello, Bobby.

Thank you for your request.

We will release a feature like that, but not in the near future.

record videos

Anton Kalugin, User (Posts: 209)

Apr 18, 2014 9:52:49 am EDT

Support level: Free or trial
Hello, Rafael.

Thank you for your message.

We will release this feature in one of the next updates.

Windows do not appear on toolbars

Anton Kalugin, User (Posts: 209)

Apr 16, 2014 10:12:22 am EDT

Support level: Free or trial
Hello, Rafael.

Thank you for your message.

You need to enable "Capture alpha-blending windows" feature.
This article will help you with that.
https://www.remoteutilities.com/support/kb/some-windows-or-menus-are-not-visible/

Viewer to host running a viewer

Anton Kalugin, User (Posts: 209)

Apr 14, 2014 12:01:40 pm EDT

Support level: Free or trial
Hello, Mike.

Thank you for your message.

Could you please try to use Connect through Host feature?
https://www.remoteutilities.com/support/docs/connect-through-host/

Looking forward to your reply.

Error "Exception EThread in module rutserv.exe at 000d20cc - Handle invalid"

Anton Kalugin, User (Posts: 209)

Apr 14, 2014 10:14:46 am EDT

Support level: Free or trial
Hello, Paolo.

Thank you for your message.

Could you please perform the following steps:
1. Uninstall Host.
2. Delete %AppData%\Remote Utilities Files folder.
3. Delete HKEY_LOCAL_MACHINE\SYSTEM\Remote Manipulator System folder from your Registry.
4. Reboot your computer.
5. Try to install and run Host again.

Looking forward to your reply.

[resolved] Aero Peek not working W2K8R2 / W7

Anton Kalugin, User (Posts: 209)

Apr 13, 2014 11:58:33 am EDT

Support level: Free or trial
We are glad that the problem is solved even without our participation :)
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