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Windows Server 2012 R2 (Multiple Local Users)
Multiple local users logged into server

Anton Kalugin, User (Posts: 210)

Dec 10, 2014 1:37:22 pm EST

Hello Dask,

Thank you for your message.

Could you please clarify what do you mean by "normal way"? Which user you use for running Host?

Looking forward to your reply.

Chatbox on top
Chatbox on top of everything

Anton Kalugin, User (Posts: 210)

Dec 08, 2014 9:35:20 am EST

Hello harshit,

Thank you for your suggestion.

We will consider adding this feature as an option. So user will be able to enable/disable it depending on the desired behavior.

Don't hesitate to ask me, if you have any questions.

Users cannot connect

Anton Kalugin, User (Posts: 210)

Nov 21, 2014 4:36:42 pm EST

Hello River,

Thank you for your message.

Could you please send me your Host log files?

You can find them in C:\Program Files\Remote Utilities - Host\Logs folder.

Looking forward to your reply.

Host crash on Windows Server 2008 R2 when configuring NT security

Anton Kalugin, User (Posts: 210)

Nov 21, 2014 9:37:14 am EST

Hello Rudy,

Thank you for your message.

Could you please send me your Host log files?

You can find them in C:\Program Files\Remote Utilities - Host\Logs folder.

Looking forward to your reply.

host can't access after set security setting

Anton Kalugin, User (Posts: 210)

Nov 17, 2014 5:47:38 pm EST

Hello Azaf,

Thank you for your message.

I have sent you a message via Email.

Sophos Antivirus antivirus detection

Anton Kalugin, User (Posts: 210)

Nov 17, 2014 8:19:18 am EST

Hello Luca,

Thank you for your message.

False positives generated by antivirus software are pretty common for the type of our program. In most cases it's not a virus alert but rather a "potentially dangerous program" (sometimes also "not-a-virus" or "potentially unwanted application (PUA)").

To explain further, Potentially Unwanted Application (PUA) is a term used to describe applications that, while not malicious, are generally considered unsuitable for business networks. The major PUA classifications are:

adware
dialer
non-malicious spyware
remote administration tools
hacking tools

However, certain applications that can fall into the PUA category might be considered useful by some users.

Don't hesitate to ask me, if you have any questions.

Link to older versions

Anton Kalugin, User (Posts: 210)

Oct 29, 2014 2:40:38 pm EDT

Hello Victorio,

Could you please try to update your graphic card drivers and MSXML (which you can download by following this link).
And try again with 5.3 and 5.1 versions. It might work.

Looking forward to your reply.

Mobile viewer doesn't work

Anton Kalugin, User (Posts: 210)

Oct 28, 2014 5:00:25 pm EDT

David,

Could you please send me the screenshot with the main app window with your Internet-ID typed in it?

David Miller wrote:
Just for clarity, I should be able to type (tap) or paste in an Internet ID in the same form that works for the desktop Viewer, right? And after I've tried to connect and this Internet ID appears in the dropdown, when I hit the (i)nfo button the same Internet ID should come up in the "Host" field without any further action on my part?

Yes, that is what should happen. And that is what I personally get on my Nexus 7 (2012 3g) running Android 4.4.4.

Mobile viewer doesn't work

Anton Kalugin, User (Posts: 210)

Oct 28, 2014 3:46:48 pm EDT

Hello David,

Thank you for your message.

David Miller wrote:
Not only that, but if I long-press on text in the "Enter ID or IP address" field (in order to highlight/sel ect it for copy or cut), the Remote Utilities app crashes.

We are already know about this issue. It will be fixed in one of the next updates.

David Miller wrote:
There is an info icon (i) next to my entered Internet ID in this list, and if I tap on THAT I get an entry screen that shows the "Host" field empty.

Could you please give us more information about your mobile device? Because we can't reproduce this behavior.

David Miller wrote:
Then I tapped on "Connect", which briefly changes to "Connecting..." and then changes right back to "Connect" within a couple of seconds. Nothing else happens.

Can you connect to that ID fr om a desktop Viewer?

Looking forward to your reply.

Some Ideas

Anton Kalugin, User (Posts: 210)

Oct 27, 2014 10:36:29 am EDT

Hello Bobby,

Sorry for the delay in the response.

Bobby Mills wrote:
1.) Desktop Alert or Noifier. Be able to send out 1 mass message to all users Online saying Update in 15 mins or Whatever the case may be.

Most likely we will implement this feature in the nearest update.

Bobby Mills wrote:
2.) Alot of users in my workplace have issues everyday. ( Who Doesnt ) Be nice to see something implimented to allow them to click on remote utilities Icon and Request Help or Alert to get my attention VIA the viewer instantly. I know some utilities do something around like this but their features never work.

3.) Refresh Viewer thumbnails to include Info based on OS, last Reboot time, maybe also include windows Update info to see if their are any updates all on the thumbnail of viewer ( Mouseover the PC)

These features are in our wish list and we will implement them in one of the next updates.

Bobby Mills wrote:
4.) Reboot in safe mode with networking for Windows 7/8. Some PC's dont utilize the wireless functions some do, some dont. This could be my issue not RU.

This feature is already available.
You can do it if you right click on the connection thumbnail -> Other modes -> Power Control -> Reboot in safe mode with networking.

Don't hesitate to ask me, if you have any questions.

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