Anton Kalugin's community posts

iOS Ctrl + Alt + Del

Anton Kalugin, User (Posts: 209)

May 14, 2014 4:38:39 pm EDT

Support level: Free or trial
Hello, Paul.

Thank you for your message.

We have a slight delay. Sorry for that. Probably we will release the update in the next couple of weeks.

This feature will definitely be in it.

Keyboard key combination issues

Anton Kalugin, User (Posts: 209)

May 14, 2014 1:06:14 pm EDT

Support level: Free or trial
Hello,

Thank you for your message.

We have created a new support ticket for this issue. You will receive a reply via e-mail shortly.

server address and port

Anton Kalugin, User (Posts: 209)

May 14, 2014 10:06:11 am EDT

Support level: Free or trial
Hello, Rafael.

Thank you for your message.

Address: 72.55.184.118
Ports: 5655, 5656, 563 and 443.

Dual monitor problems on host

Anton Kalugin, User (Posts: 209)

May 06, 2014 3:02:44 pm EDT

Support level: Free or trial
Marc,

Could you please try to switch color depth mode to any mode other than 15-bit. (Connection Properties -> Additional Properties)

Dual monitor problems on host

Anton Kalugin, User (Posts: 209)

May 06, 2014 2:58:38 pm EDT

Support level: Free or trial
Marc,

Marc Laferriere wrote:
It should be noted i had SERIOUS performance issues on both windows 8 PC's i've connected to, that i didn't have on the windows 7 PC. I'm working on trying to resolve them, but perhaps they are contributing to the issue.

I think, that they are contributing to the issue. Probably there is some problem with graphic card driver or anything else.

Jamie,

I myself have a dual monitor configiration at home and at work. And the second monitor always blank on login screen. Computer does not send a signal to the second monitor at that time, thats why RU can not work with it properly.

Dual monitor problems on host

Anton Kalugin, User (Posts: 209)

May 06, 2014 2:20:17 pm EDT

Support level: Free or trial
Hello, Mark.

Thank you for your message.

Could you please explain, what do you mean by "randomly appear and disappear"? It does not have an image anymore? And how it appears back?

Dual monitor problems on host

Anton Kalugin, User (Posts: 209)

May 06, 2014 2:14:45 pm EDT

Support level: Free or trial
Hello, Jamie.

Could I ask you, do you have an image on your second monitor while you are at the login screen?

Blank Host & Capture alpha-blending windows

Anton Kalugin, User (Posts: 209)

May 01, 2014 2:15:17 pm EDT

Support level: Free or trial
Hello, Larry.

Thank you for your message.

This is a known issue. We will fix it soon.

P.S. - Thank you :)

Control Android From Windows

Anton Kalugin, User (Posts: 209)

Apr 30, 2014 11:00:05 am EDT

Support level: Free or trial
Hello, Jerry.

Thank you for your message.

Releasing mobile Host is not in our nearest plans, but we will consider it later.

Don’t hesitate to ask me, if you have any questions.

licence key error when trying to access PC's. "you can not register the program with this license key. try again after a few days"

Anton Kalugin, User (Posts: 209)

Apr 28, 2014 10:20:12 am EDT

Support level: Free or trial
You should register only Hosts (remote computers). Viewers (local computers) are not registered at all. You just store your license keys in Viewer. If you go for Help>License Key Storage in your Viewer, you should see your Free license key. And if your Right-click on a connection thumbnail and choose "Register remote host" on the shortcut menu, select yor key and click OK, you will register this Host with your Free license key.
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