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Connections Constantly Dropping
Two remote computers at same location dropping connection constantly

Anton Kalugin, User (Posts: 210)

Jul 03, 2014 7:45:21 am EDT

Larry,

I have created a tech support ticket from your message. You will be replied shortly.

Anti-Virus Integration, other thoughts

Anton Kalugin, User (Posts: 210)

Jul 02, 2014 4:38:10 pm EDT

Hello Michael,

Thank you for your suggestions.

We will consider them and possibly add to our wish list.

Connections Constantly Dropping
Two remote computers at same location dropping connection constantly

Anton Kalugin, User (Posts: 210)

Jul 02, 2014 2:39:24 pm EDT

Hello Larry,

Thank you for your message.

Could you please try to execute "ping %your_GMS_server_DNS_name% -t" command in your command line on one of your Host computers. And look at the packet's behavior when there is a disconnect.

Looking forward to your reply.

Keyboard key combination issues
Keyboard key combination issues, Enter key and any key combinations with Shift and Ctrl do not work at all in remote session

Anton Kalugin, User (Posts: 210)

Jul 02, 2014 8:31:11 am EDT

Hello Jim,

Thank you for your message

Could you please try to connect to another remote computer and check this issue. That will help us to determine the cause of the problem.

Looking forward to your reply.

MSI Configurator Freezes at the end.
MSI configurator one-click exe

Anton Kalugin, User (Posts: 210)

Jul 01, 2014 4:16:01 pm EDT

Jaxtek,

We are glad, that you have found a solution  :)

Let me know, if you need further assistance.

MSI Configurator Freezes at the end.
MSI configurator one-click exe

Anton Kalugin, User (Posts: 210)

Jul 01, 2014 10:52:06 am EDT

Hello Jaxtek,

Thank you for your message.

I've already answered your support ticket. You can see my answer here.

Transfering License
Changing primary user of RU free license

Anton Kalugin, User (Posts: 210)

Jun 30, 2014 3:21:38 pm EDT

Hello Arin,

I am sorry, I accidentally missed your question.

No, Host can't be registered with multiply licenses.

Let me know, if you need further assistance.

Connection "Locked" after Logon attempt

Anton Kalugin, User (Posts: 210)

Jun 30, 2014 10:07:07 am EDT

Hello,

I have created a tech support ticket from your message. You will be replied shortly.

Connection Stopped Working

Anton Kalugin, User (Posts: 210)

Jun 30, 2014 9:59:51 am EDT

David, we are glad too. :)

Connection Stopped Working

Anton Kalugin, User (Posts: 210)

Jun 26, 2014 9:24:28 am EDT

Hello David,

Could you please send us your Host log file. You can find it in %Your_Host_Folder%\Logs

Looking forward to your reply.

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