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slow issues wont resolve

Anton Kalugin, User (Posts: 210)

Mar 20, 2014 12:19:12 pm EDT

Hello Bobby,

Glad to hear you managed to resolve the issue. Don't hesitate to ask, if you have any other questions.

slow issues wont resolve

Anton Kalugin, User (Posts: 210)

Mar 19, 2014 7:46:47 am EDT

Hello, Bobby.

We have created a new support ticket for this issue. You will receive a reply via e-mail shortly.

Agent Window Config Options
Request for more flexability with the agent window config

Anton Kalugin, User (Posts: 210)

Mar 19, 2014 7:37:40 am EDT

Hello, Keith.

Thank you for your suggestions.

Keith Milton wrote:
I'd like to request the ability to increase the size of the image that can be used for a logo in the agent config window so that you can use the whole space for an image.

Logo image problem will be fixed in the next release.

Keith Milton wrote:
Also, it would be nice if we were able to change the font of the text to be displayed below the logo image if it will not be possible to enlarge the logo image area to cover the whole window.

We will consider that and possibly add to our wish list.

Agent logo config
Filling the agent screen with logo

Anton Kalugin, User (Posts: 210)

Mar 19, 2014 7:31:36 am EDT

Hello Keith,

Thank you for your feedback.

We are going to fix this problem in the next release.

Clipboard not syncing
Clipboard does not sync consistently

Anton Kalugin, User (Posts: 210)

Mar 19, 2014 7:01:24 am EDT

Hello,

We have created a new support ticket for this issue. You will receive a reply via e-mail shortly.

slow issues wont resolve

Anton Kalugin, User (Posts: 210)

Mar 18, 2014 4:37:31 pm EDT

Do you have the latest drivers for the video card installed on both computers? Problem may be at the stage of a screen capturing or displaying.

slow issues wont resolve

Anton Kalugin, User (Posts: 210)

Mar 18, 2014 1:23:25 pm EDT

Hello, Bobby.

Could you please send us a Tracert result from both computers to our server? Just simply type tracert 72.55.184.118 into your command line and take a screenshot of the result.

More options

Anton Kalugin, User (Posts: 210)

Mar 17, 2014 11:48:49 am EDT

Hello again, Bob.

Thank you for your suggestions, we will consider them and possibly add to our wish list.

More options

Anton Kalugin, User (Posts: 210)

Mar 14, 2014 10:47:11 am EDT

Hello, Bob.

Thank for your suggestions.

Bobby Mills wrote:
I need to know what PC's are actually online and offline.

Yes, we have that feature. You can enable Auto-logon in the Security tab of Connection Properties window. Unfortunately, this feature is not available for Internet-ID connections yet. May be we'll add it in the future.

Bobby Mills wrote:
option to Change your name that appears at top of chat messages that are sent

You can change your Nickname in the Chat settings. You can find it in the top left corner of the chat window.

Bobby Mills wrote:
remove pc name that the message came from

PC name does not appear in the main chat window. Only in the list of Users.

Bobby Mills wrote:
3.)Refresh - AWESOME option keep it

Thank you wery much. We really appreciate your gratitude.

Bobby Mills wrote:
Option to run Check disk/disk defrag AUTO start certain drives and disk cleanup.

Unfortunately, we have no plans to add this in the near future, but we are grateful for your suggestion and will consider it later.

Don’t hesitate to ask me, if you have any questions.
Edited:Anton Kalugin - Mar 14, 2014 11:26:23 am EDT

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