Anton Kalugin's community posts

Gary,

Could you please try to disable proxy server temporarily, so that we can determine the reason of the problem. It is possible that a proxy server is not guilty.

Hello Gary,

Thank you for your message.

Is there any proxy server running on the Host machine?

Looking forward to your reply.

Hello MordyT,

Thank you for your message.

MordyT wrote:
Great product. Been using this for about 2 months now and it's great.

Thank you very much. :)

MordyT wrote:
I am looking for a way (remotely if possible) to check if I registered a host.
a. What key did I use?

You can check it in the License information column, if you switch your View mode from Thumbnails to Details. (Right-click anywhere in the connections region of the Viewer window -> Details). You should be loggen on that Host.

MordyT wrote:
I am also wondering what the symptoms of not registering a host would be.

If you try to connect to unregistered Host, you'll see a window which will ask you to register that Host.

MordyT wrote:
Do I have to register a viewer?

No. Viewer only stores keys in the License key storage.

MordyT wrote:
Lastly, what would happen if I registered the same host 2x?

Host will be re-registered. Last license key applied will be active.

Robert,

Thank you for your message.

Please understand, that program development is a very complicated process which includes continuous inventing, designing, coding, testing and fixing. All these processes are individually very complex and nonlinear. We are really working with might and main for you. Please be a little more patient and you will not be dissapointed.

Gary,

Thank you for your message.

We will do our best to make sure you are not disappointed. :)

Frank,

"Mirror" effect is going to appear if you connect from your computer to the same computer. But it is a good way to determine that the Host is working fine.

Frank,

We need to wait until the next mobile update is out, because currently there is no logging in the mobile Viewer which would help us to diagnose issues. Sorry for that.

Let me know, if you need further assitance.

You are welcome, Frank ;)

Hello Frank,

Thank you for your message.

Could you please perform the following steps:

1. Check in Settings for Host -> Security -> Modes tab. Full control checkbox must be unchecked.
2. Reboot your Host.

Looking forward to your reply.

Hello Ray,

Thank you for your message.

We don't have an actual date yet. It is very difficult to predict anything, even approximately.