Anton Kalugin's community posts

Hello Michael,

Thank you for your message.

Could you please clarify what process exactly is taking resources? And do you have Screen Record feature activated?

Looking forward to your reply.

Hello Josh,

Thank you for your message.

Could you please try to add Remote Utilities rfusclient.exe and rutserv.exe files to ESET exceptions?
This article could help you with that.

Looking forward to your reply.

Hello Sakari,

Thank you for your message.

I asked our developers about this issue. I will answer you as soon as I get a reply from them.

Hello Sherman,

Thank you for your message.

I hope that my answer in your pervious topic has solved this issue.

Hello Sherman,

Thank you for your message.

Could you please try to enable Capture alpha-blending windows feature (Right-click on the connection thumbnail -> Properties -> Additional properties -> check the Capture alpha-blending windows checkbox).

Looking forward to your reply.

You are welcome, Pablo. :)

Pablo,

That is what you should do:

1. Export all your connections (to keep them safe) Tools -> Export connections...
2. Uninstall Viewer
3. Delete %AppData%\Remote Utilities Files folder
4. Reboot
5. Install Viewer
6. Reboot
7. Import your connections back

Looking forward to your reply.

Pablo,

Do you have the same behavior with all Hosts or just with this one?

Looking forward to your reply.

Hello Pablo,

Thank you for your message.

Could you please try to reinstall Viewer. It should help.

Looking forward to your reply.

Hello Florian,

Thank you for your message.

Could you please specify, what do you mean by this phrase?

Florian Meyer wrote:
ActiveDirectory Overwiew of the Remote Network in my (local)Viewer as its work on my Local AD?

And what version of Windows Server do you have?

Looking forward to your reply.