Ronnie Morgan wrote: I really want to like this software, but before I can implement it, it has to use port 80 and 443.
Could you please specify, what are you trying to use for the connection? Internet-ID or IP adress? These are the port pairs for the Internet-ID: 5655, 5656; 5655, 563; 5656, 443; 443, 5656; 443, 563. At least one of these pairs should be open.
Ronnie Morgan wrote: The IT department, in all their wisdom, is blocking the default ports for remote utilities.
What program exactly do you have behind this firewall? Host or Viewer? I mean, are you trying to connect fr om outside your corporate network to the internal Host or from inside the corporate network to the external Host?
Ronnie Morgan wrote: The GMS won't work either because we have PC's outside of our network.
The GMS was designed exactly for the purpose of using it for easy connecting over the Internet (with firewall bypass). It is used together with the Internet ID feature. When using the GMS instead of our hosted service you can manually specify a single port (not the Host's port, but the GMS' "tunnel" port) , such as 443, instead of having to open the ports I listed above.
Ronnie Morgan wrote: I've also tried changing the port number in the host software
Changing Host's port number only makes sense when connection by an IP address is used. Do you have an external IP adress, which is visible from the Internet on your Host computer?
Ronnie Morgan wrote: But wh ere do I restart it?
After installing you should have 3 shortcuts in Start->All programs->Remote Utilities - Host. If for some reason you don't have them now, you can create them manually. They should looks like:
%Your_installation_folder%\rutserv.exe /config for Host's settings
%Your_installation_folder%\rutserv.exe /start for starting Host
%Your_installation_folder%\rutserv.exe /start for stoping Host
I've just tested. You can not access the computer in sleeping mode. And I am fully confident, that you can't do it through another software. Because you can't even ping a machine in sleeping mode. Network adapter is unpowered at that time.
You probably should just disable your remote computer from going to sleep.
1. Type Power Options into the start search box 2. Press enter. 3. Select ChangePlan settings next to the prefered plan that is selected 4. Set Put the computer to sleep - Never.