Community

Hello everyone,

We’re glad to hear that the connection is working for you now and you’re able to connect to your Hosts. As for what caused the issue in the first place - our developers are currently investigating this. I will let you know as soon as there are any updates on this from our devs.

Please let us know if you have more questions or if the issue still persists for you.

Hello everyone,

Thank you for your patience.

This is to inform you that our developers have let me know that, unfortunately, due to the issues with our monitoring service we haven't received a notification about connectivity issues with our servers in a timely manner and, therefore, a simple issue was resolved much later than it could be fixed if we would've find out about it right away (and would've fixed it in just a couple of minutes). We apologize for the inconvenience.

Please let us know if you have other questions.

Hi Paul,

This issue was fixed two days ago.

Your Community is your reporting service, otherwise why have it?

And it was the community that helped us learn about the issue, of course.

Hello David,

Of course, the problem was on our end. But we didn't get notified about it and therefore weren't able to fix it as fast as we usually do, because the monitoring service we were relying on suddenly shut down their service for us without even notifying us about that and despite the fact that the service had been paid for well ahead.

I'm writing this so that you understand that this is an exception, a pure coincidence, and not a rule. We didn't really expect such as treacherous act on their part. It was, figuratively, a knife stab in the back. After all, a monitoring service - especially a big name in the industry - is something you expect to be reliable 100% of time.