Paul Jackson's community posts

I am sorry if I came across as strident, I know that it was fixed but by that time I had traveled 180+ miles and set up another resource. So I had to after the fact post what I saw as a problem with your service. It looked to me like a RU service "knife stab in the back".
My point was my truth, your community should be your 1st service and insight to problems. Automated services should be checked manually not let go for a whole day of customer posts then manually check as was obviously done to fix the problem. The community was ignored/dismissed which was obvious.

For 2 days, this highest posted to Community thread should have been your first monitoring service, not an automated service. Your Community is your reporting service, otherwise why have it?