Conrad Sallian's community posts

Hi Bob,

Thank you for your post.

I do apologize for the lack of this feature so far. Most likely we will include this feature in the next update, the one that is going to come after the 6.5.

Sorry for any inconvenience.

kennymac782641 McDonald wrote:

[HKEY_CLASSES_ROOT\Installer\Products\13A941B963765914F811F4CD6F8DD41E]

Hello,

This looks like an old issue with MSI cache not cleaned up properly.

Here is a new post in our blog about the online status feature. Hope everyone subscribed to this thread will find it useful Version 6.5: Online statuses in Viewer address book.

Ron Brennan wrote:

Yes, I'm getting the same error.

(Furthermore, I was already in an Admin account on the Viewer machine.)

Perhaps, we could have a remote session then (with your Viewer PC) to try to diagnose the issue. If it's ok with you, feel free to write me at support@remote-utilities.com and we'll schedule a remote session.

Thank you.

Hi Ron,

Ron Brennan wrote:

File Transfer mode.

In the File Transfer window menu, click Access and select the System item. Then try copying the file again.

Let me know if the issue persists. Thanks.

Hi Gareth,

Thank you for the kind words :) Don't hesitate to contact us if you ever need any assistance.

Ron Brennan wrote:

Up-to-date Windows 10 on a desktop host and local laptop using a Remote Utilities direct connection. Keeping in mind that I am a new user of Remote Utilities, a couple of problems with 6.5 beta 3:

1. Bitdefender 2017 is blocking the app at installation (Adware.GenericKD.3757840) and at other times.
Conrad has already told me that this is common with beta software and they will be contacting Bitdefender for a resolution.

2. After overriding Bitdefender, I'm unable to copy a .txt file from the local to remote or vice versa. Drag and drop shows an circle with a line through it when hovering over the destination, and left click Copy on the source after highlighting the target directory gives:

"Creating directories
Copying files
Unable to create file 'C:\country.txt'
Warnings: 1
Copying is complete"

I couldn't find the error log file this morning. Yesterday I read something like "wrong file size."

Hi Ron,

Thank you for the feedback.

1. We probably already know why that happens and in the nearest couple of days will rebuild beta 3 with other settings. That, of course, has nothing to do with any "adware" - we just need to disable some packing options that we thought would help a/v software better recognize our program. Alas, as is often with a/v software - it has an opposite effect :)  

2. Are you referring to Full Control mode or File Transfer mode?

Jason Unger wrote:

I have seen behavior that backs up Ashley's experience, tho I am able to remote in.
In my case, I'm using the public server, and see that every few minutes (seconds in some cases) where a host will flicker offline and online again. Noticed this due to having notifications enabled.
Using Internet-ID connections, host is a VM on my machine. No changes to the connection's settings besides adding the connection/host to my address book via internet-id and setting the password.

Hi Jason,

Since it's the first introduction of the online status indication system in our program, we'll be further collecting user feedback to improve the algorithm. By the way, your Host logs would help, especially the logs that pertain to the period when you experienced this behavior.

You can send the logs via a support ticket or directly at support@our_domain_name.

Thanks.

Hello Ashley,

We will need the Host logs. Let me create a support ticket then so you can attach the logs to the ticket. You will receive an email shortly.

Hello Gareth,

Thank you for your message.

This happens because the remote monitor resolution is higher than your local monitor resolution. Currently, the only way to fit the entire remote screen image into your local screen is to shrink it using the "screen view" options. In the Full Control mode toolbar click the Additional properties icon and select a desired mode - it might be either Stretch or Full Screen stretch.

That said, if you still want to see the remote screen "pixel for pixel" (1:1) you can stay in the Normal mode and make sure that you have "Advanced mouse scroll" option enabled in Connection properties (Mode tab). This lets you scroll to a given direction by simply moving your mouse pointer closer to the edge in that direction.

Hope that helps. Let me know if you have other questions.