Conrad Sallian's community posts

Gateway Mediation Server & RU Servers

Conrad Sallian, Support (Posts: 2953)

Jan 15, 2014 11:26:30 am EST

Hello Michael

It's "either..or". Unfortunately, there's no failover mechanism to automatically switch to a default server when the GMS is down. This would add more complexity as it seems at first.

I recommend using the default server if there is a slightest possibility that the GMS PC is unavailable. We constantly monitor our mediation servers and they are located in industrial grade data centers. If they are down (which is very rare and mostly due to maintenance for a very short time) we are notified immediately and can take all measures necessary.

[Implemented in v.5.6] Popup of logged users

Conrad Sallian, Support (Posts: 2953)

Dec 11, 2013 10:37:04 am EST

Hi Thomas,

Just in case I didn't reply to you via e-mail, I'm also answering here.

Some news about the futur version of the Host ? 8)

It's coming late December.

Another suggestion : for each connection, show the current logged user (login), it will be very usefull !

Could you please elaborate on that? Do you mean showing the login/user in the notification panel at the bottom right corner of the screen?

Thanks.

[Implemented in v5.6] Installation Landing Page

Conrad Sallian, Support (Posts: 2953)

Dec 11, 2013 10:34:48 am EST

Hi Tom,

Also answering here :) Yes, it is confirmed that we will remove the landing page in this upcoming release. I agree that it's a real nuisance for customers.

API

Conrad Sallian, Support (Posts: 2953)

Dec 10, 2013 2:55:42 pm EST

Hello,

Sorry for the late reply. Something went wrong with forum notifications.

No, we don't yet have API. Perhaps in the future. But we do have command line parameters.

Agent mass distribution

Conrad Sallian, Support (Posts: 2953)

Dec 10, 2013 5:36:55 am EST

Hello,

It's the Host rather than Agent that you install, because it's only the Host that can be configured using the Standard MSI and One-Click installer options.

Anyway, you make a good point here and we'll definitely consider including this feature to our roadmap. Thanks!

Massive "Send Message"

Conrad Sallian, Support (Posts: 2953)

Dec 10, 2013 5:30:49 am EST

Andrea,

We have the broadcast message feature on our roadmap and will implement it in one of the nearest releases.

Thank you.

[resolved] Wake On Lan

Conrad Sallian, Support (Posts: 2953)

Dec 10, 2013 5:26:13 am EST

Hello Thomas,

The WOL uses UDP port 9 (see this article about Wake-on-LAN)

Hope that helps.

Android Online Monitor

Conrad Sallian, Support (Posts: 2953)

Dec 09, 2013 8:30:03 am EST

Hello Cenk,

Sorry for the late reply. Well, the Android (and iOS) based version is under way and will be available soon. At first, though, it's going to be pretty simply but we'll add more features down the road.

Updated Knowledge Base

Conrad Sallian, Support (Posts: 2953)

Sep 25, 2013 9:07:21 am EDT

We have significantly revamped our Knowledge Base. Now it has categories instead of tags which makes it much less cluttered than before. Also, feature descriptions now reside in Documentation whereas the Knowledge Base is only used for providing solutions to known problems. The content has also been totally re-written to reflect recent changes in the software.

We hope you'll like the new KB. Your suggestions on the articles that can be added to the KB are always welcome.

Pop-Out Monitor

Conrad Sallian, Support (Posts: 2953)

Sep 19, 2013 6:56:21 am EDT

I followed your suggestion of unchecking tab view and I was able to launch 2 connections. Each connection is now pointing to a different monitor. It is a little clunky but it does work.

You can launch two connections even if you do not uncheck tab view. In this case one remote connection will open in two different tabs.

Now my request would be an option to have it done automatically. :)

You mean opening a specific monitor right away?

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