Conrad Sallian's community posts

Hello Cenk,

Sorry for the late reply. Well, the Android (and iOS) based version is under way and will be available soon. At first, though, it's going to be pretty simply but we'll add more features down the road.

We have significantly revamped our Knowledge Base. Now it has categories instead of tags which makes it much less cluttered than before. Also, feature descriptions now reside in Documentation whereas the Knowledge Base is only used for providing solutions to known problems. The content has also been totally re-written to reflect recent changes in the software.

We hope you'll like the new KB. Your suggestions on the articles that can be added to the KB are always welcome.

I followed your suggestion of unchecking tab view and I was able to launch 2 connections. Each connection is now pointing to a different monitor. It is a little clunky but it does work.

You can launch two connections even if you do not uncheck tab view. In this case one remote connection will open in two different tabs.

Now my request would be an option to have it done automatically. :)

You mean opening a specific monitor right away?

Great. All well that ends well.  8)

The key for Remote Utilities should start with RUT, not RMS. The RMS prefix is for the Russian version only.

Can you please forward the email message you received to support@remote-utilities.com for examination?

Thanks.

Hello Coffmans,

Is that happening with a newly registered free license key? I.e. you click the Get Free License button, the key is generated and successfully written to the Storage and then you get the "Invalid License key" error when trying to apply the key on the remote Host. Correct?

The key should have been sent to your email too (the one you specified when generating the key). Before going further and to exclude some temporary glitch I would recommend to do the following:

1. Generate a new key (you can generate as many as you wish) and specify a correct e-mail address.

2. When you receive an email with your key, and if the error still persists, try to copy the key from the email and paste it in the registration form.

Looking forward to your reply.

Jerry Tyler wrote:
I just realized that you do offer a GMS server as well as a portable viewer!!
JJ

Yes, the free GMS software is for those who want to completely control a firewall bypassing connection (without our company servers involved, that is). It's free of charge (albeit requires at least one Remote Utilities license).

Sorry there is no tutorial on GMS yet, but instead you can use the GMS Help viewable here https://www.remoteutilities.com/support/docs/ru-server/ . We are going to create a more concise GMS tutorial soon.

Hi Jerry,

If you need any assistance with configuration (no matter after the purchase or in the trial mode), don't hesitate to ask here on the forum. Alternatively, you can send us an e-mail to support@remote-utilities.com and we'll help you.  

Also, I recommend this documentation that covers all the essentials.

Hi Jerry,

Thank you very much for your warm feedback. Despite the software name you mentioned has been censored (this is our forum rules) I can guess what software you meant.  :) And it's all the more pleasant to be graded high in comparison to that software.

Speaking of web version, we are planning to provide at least address book sync over the web (website account) in the near future. Besides, we are currently hardly hardworking to release our first mobile versions, for iOS and Android. This is going to happen very soon. So stay tuned!

Sincerely,
Conrad on behalf of Remote Utilities Team

Hello,

Thank you for your request.

Yes, you should buy the commercial license. However, we offer a discount for non-profit organizations. Please, send a message to sales@remote-utilities.com via e-mail so that we can reply to you with the details.