Conrad Sallian's community posts

What a great piece of Software!!

Conrad Sallian, Support (Posts: 2985)

Sep 16, 2013 7:43:59 am EDT

Hi Jerry,

If you need any assistance with configuration (no matter after the purchase or in the trial mode), don't hesitate to ask here on the forum. Alternatively, you can send us an e-mail to support@remote-utilities.com and we'll help you.

Also, I recommend this documentation that covers all the essentials.

What a great piece of Software!!

Conrad Sallian, Support (Posts: 2985)

Sep 16, 2013 12:38:55 am EDT

Hi Jerry,

Thank you very much for your warm feedback. Despite the software name you mentioned has been censored (this is our forum rules) I can guess what software you meant. :) And it's all the more pleasant to be graded high in comparison to that software.

Speaking of web version, we are planning to provide at least address book sync over the web (website account) in the near future. Besides, we are currently hardly hardworking to release our first mobile versions, for iOS and Android. This is going to happen very soon. So stay tuned!

Sincerely,
Conrad on behalf of Remote Utilities Team

Free vs. Commercial (UPDATED)

Conrad Sallian, Support (Posts: 2985)

Sep 11, 2013 10:12:33 am EDT

Hello,

Thank you for your request.

Yes, you should buy the commercial license. However, we offer a discount for non-profit organizations. Please, send a message to sales@remote-utilities.com via e-mail so that we can reply to you with the details.

[resolved] Different users on host PC

Conrad Sallian, Support (Posts: 2985)

Sep 09, 2013 2:19:07 pm EDT

Hello Sebastian,

Thank you for your post.

You can specify the user in connection properties, on the Security tab, see "Send user name" field in the additional group.

Can I connect to the same time to different users?

Yes, you can. Just create two address book records with two different users.

Don't forget to create users and set permissions first. See Host settings -> Security -> Authorization tab (link Users and Access Control).

Hope that helps.

[Implemented in v.5.6] Popup of logged users

Conrad Sallian, Support (Posts: 2985)

Sep 09, 2013 10:31:16 am EDT

Hello Thomas,

Thank you for the suggestion. It makes perfect sense. We will put on our roadmap.

[resolved] Socket Error Every Night Around Same Time

Conrad Sallian, Support (Posts: 2985)

Aug 29, 2013 11:36:47 am EDT

Shawn,

Are there any details for each message? They can be useful in determining what happened.

If you are not sure about posting them on the forum you can send them via support request form https://www.remoteutilities.com/support/tickets/ . Or even better, zip and send us the entire log file/files.

Thanks.

[resolved] Socket Error Every Night Around Same Time

Conrad Sallian, Support (Posts: 2985)

Aug 29, 2013 8:58:26 am EDT

Most likely this error has nothing to do with the issue. Sometimes when you install the Host a reboot is required anyway.

We can probably need to change the status of this error to just "warning" or even "informational message".

Sorry for any confusion that might have caused.

Pop-Out Monitor

Conrad Sallian, Support (Posts: 2985)

Aug 29, 2013 8:55:36 am EDT

The monitor toggle icon is on the toolbar

Pop-Out Monitor

Conrad Sallian, Support (Posts: 2985)

Aug 29, 2013 8:49:30 am EDT

Hello Shawn,

Create two identical remote connections (to the same PC, that is). Open them in Full Control or View mode, and you will have two tabs connected to the same PC and same entire desktop. Then switch to the first monitor on the first tab, and to the second monitor on the second tab. Each tab then will be connected to its own monitor on the same remote PC.

You can also detach the tabs from the mother window if that what you mean by "pop-outness". To do that, open the View Options -> Remote Screen -> and uncheck Tabbed View.

Hope that helps.

[resolved] Right-click on Mouse for Menu is not working

Conrad Sallian, Support (Posts: 2985)

Aug 29, 2013 8:19:26 am EDT

Hello Shawn,

Try to enable "Capture alpha-blending windows" and see if the right menu is visible with that feature on.

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