Pauline's community posts

Hello,

Thank you for the clarification.

I will forward this issue to our developers and will ask for their input on it to see if this might be expected behavior or if there's something that can be done to fix the issue.  

I will get back to you with an update on this shortly.

Hello Mark,

Thank you for your input on the issue.

Yes, our developers have already confirmed that the File Transfer mode will be optimized and improved in our future updates which should fix the slow transfer speed issue as well. This should be implemented in one of our future updates, however, unfortunately, we can't provide any specific ETA on this yet.

Please let us know if you have other questions.

Hello Clayton,

Thank you for your message.

Could you please let us know what version of Remote Utilities do you use? In addition, please provide us the Host log and Viewer log files for examination. You can send the log files to [email protected] or provide them in a ticket via the Ticket System.

Looking forward to your reply.

Hello Woody,

Thank you for your post.

We appreciate your input! Hopefully, it will help other users if they might face a similar issue in the future.

Please feel free to post another message if you have any questions.

Hello Norbert,

Thank you for your message.

Please try referring to this Direct connection troubleshooting guide and see if any of the solutions provided there help to resolve the issue.
In case if following the troubleshooting guide does not help, please feel free to provide us the Host log files that you can locate in the following folder:
C:\Program Files (x86)\Remote Utilities - Host\Logs\
You can send the log files to [email protected] or submit them in the ticket in the Ticket System.

Looking forward to your reply.

Hello Mark and Louise,

Mark, thank you for the provided log files. We will examine them and forward to our developers for further investigation, if necessary.

Louise, unfortunately, it seems that we haven't received an email with your log files. Could  you please try resending it to [email protected] once again?

Thank you.

Hello Chas,

Thank you for your message.

Currently the message can only be removed when connecting to a remote Host via Direct connection or fr om a Viewer registered with any commercial license.
However, we plan to implement an improvement that will allow users to hide this notification banner on the Viewer's side. We hope to make this available in one of our next update, however, we're still investigating this option, so there's no specific ETA on this yet.
In addition, it will be possible to change the corner wh ere the notification banner is displayed - this feature will be available in one of the next updates as well.

Hope that helps.

Hello,

Thank you for your message.

Could you please clarify if you mean that you're able to start the target Host machine from a full shut down via the Wake-On-LAN feature from the server machine, but the same scenario does not work as expected when trying to start the target Host from a remote Viewer via the WoL using other Host feature using the same "server" machine as the intermediary Host?

Looking forward to your reply.

Hello Douglas,

Thank you for your support and kind words!

Please feel free to let us know if you have more questions.

Hello Graham,

Thank you for the update on the issue.

Yes, it seems like the Netweeper web filtering service is blocking access to one of our primary servers by mistake. Could you please submit a false positive report to them and ask them to stop blocking access to our servers as their customer? Just in case, they can also add the DNS name id.remoteutilities.com to their allow list.

Please let us know if there are any updates on this or if you have more questions.