Pauline's community posts

Hello Carl,

I apologize for keeping you waiting. I'll check with our developers once again on the issue and will get back to you as soon as possible.

Meanwhile, I also wanted to note that I've noticed a few error entries in your log files:
1. Password is incorrect or error occurs.
2. The client with this IP is banned.
Please make sure that the IP address in questions (it's 10.*.***.25) in not banned anywhere on the perimeter and that the authentication password matches.
In addition, please also try updating your RU installation to the latest version 7.1.6.0 (version 3.3.1.0 for RU Server) and see if this might help to resolve the issue as well.

I'll keep you updated on the issue.

Hello Alessandro,

I'm glad to hear it works for you now!

Thank you for your suggestion - I will forward it to our development department for a review as well.

Please let us know if you have other questions.

Hello Alessandro,

Could you please clarify if the issue persists if you switch your Viewer machine to the correct input language PT-BR that allows sending special characters to your Host machine? Does the issue occur if the language at both machines remote and local match?

Looking forward to your reply.

Hello Alessandro,

Thank you for your feedback.

I'll forward the feedback regarding the Portuguese translation to my team and we will fix it in our next updates. I'll also pass on your suggestions on the banner information as well for a review (even though, we already have similar features in our wishlist, but for Viewer rather than Host).

Please feel free to let us know if you have more questions.

Hello Asaf,

Thank you for your message.

We're sorry for keeping everyone waiting for so long. Unfortunately, Host/Agent for Mac/Linux is still in the development, so there's no specific ETA that we can provide on its release (since we don't want to make empty promises). It's currently our biggest priority and we hope to be able to release it within this year. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello Carl,

Thank you for the clarification.

Unfortunately, this scenario is not possible to achieve yet in the same way you've described - for now it's only possible to set it up as authentication in the Host Settings.
However, please also note that we've introduced new AD integration with RU Server starting version 7 of Remote Utilities if you're not using it yet. You can read more about it in this blog post.

Hope that helps.

Hello Carl,

Thank you for your message.

Yes, you can definitely achieve this. In order to do so, please make that the Automatically generate Host password checkbox is deselected on the Advanced options step when configuring a custom installation file.

After that you can proceed to the next step where you can set up a custom password or username/password credentials - you need to select the Pre-configure option and enable the Security Settings checkbox on Step 4 - Host Settings Configuration.
Selecting the above options will prompt the Host Settings window where you can navigate to the Authentication tab and set up Windows Security by selecting allowed users.
Alternatively, you can also set up RU Security which will let you to create allowed users for a specific Host (or Hosts if you use this installer for multiple Host instances) or Custom Server Security which allows you to allow users that can access this Host via Server authentication.

Please let us know if you have more questions.

Hello Anthony,

Thank you for your message.

We actually already have this feature in our wishlist, so we'll definitely implement it in one of our future updates. Unfortunately, there's no specific ETA on it yet.

Please let us know if you have more questions.

Hello César,

Thank you for your feedback.

I'll pass your suggestion on to our developers for a review. We will do our best to improve the notification banner as soon as we can.

Please let us know if you have other questions.

Hello Mike,

I'm glad to hear it worked for you!

Please feel free to post another message if you have more questions.