We wanted to notify our customers that the issue with the Free License Key Generator when the blank files were sent instead of a license key was fixed. If you had encountered the issue before, please try generating a license key once again.
Could you please clarify if I’m right in assuming that you mean just any notification on the remote Host machine (i.e. notifications that are not related to RU)?
If this is the case, please try enabling the Capture aplha-blending window feature. In order to enable it, please right-click on the remote connection in the address book and select Connection properties. In the connection properties navigate to the Additional properties section and select the Capture alpha-blending windows checkbox:
Could you please clarify if I’m right in assuming that you’re trying to establish a connection using the Internet-ID connection method? If this is the case, please try referring to this KB article before we proceed to further troubleshooting and see if any of the solutions that are listed helps to resolve the issue.
Unfortunately, we haven't received any emails from you. Could you please resend it to [email protected] once again?
Meanwhile, please try removing the config_4.xml file from the Remote Utilities Files folder as described in previous messages and then registering the Viewer with a new license key. You can issue a new free license key using this Free License Key Generator. Please note, that you need to use an email address you haven't use before.
I checked with my coworkers on the issue once again - unfortunately, we do not have any suggestions on what exactly might be causing this issue. Please try referring to the Dell support service as they might be able to shed some light on the issue. Thank you for understanding.
I'm sorry if this makes the program less useful for you.