Forums

RemoteAgent - Remote Restart?
Not able to Remote Restart with RemoteAgent

Anton Kalugin, User (Posts: 210)

Aug 14, 2014 6:10:50 am EDT

Hello Christopher,

Thank you for your suggestions.

Agent was developed for one-time remote sessions. You should use Host for your needs. Host is working as a service and all that functions will work properly.

Looking forward to your reply.

RemoteUtilities hosted GMS servers down?

Anton Kalugin, User (Posts: 210)

Aug 12, 2014 7:39:45 am EDT

Hello,

We are experiencing some problems with the GMS right now. Our engineers are already working on it.

Online/Offline

Anton Kalugin, User (Posts: 210)

Aug 10, 2014 9:37:32 am EDT

Hello Bobby,

Thank you for your message.

We will implement autorefresh feature in one of the next releases.

Temporary Password
Please offer a temporary password for spontanous support

Anton Kalugin, User (Posts: 210)

Aug 05, 2014 1:54:58 pm EDT

Hello,

I've found another solution, which could be more convenient for you.

If you go to Settings for Host -> Security -> User and access control... -> Add..., you will be able to create a new User with a unique password. Here's how it will look:

And then you can activate and diactivate this User whenever you want using this checkbox:


It's not exactly what you want, but it will be easier for you than using an Agent.

Temporary Password
Please offer a temporary password for spontanous support

Anton Kalugin, User (Posts: 210)

Aug 04, 2014 12:52:52 pm EDT

Hello,

Thank you for your message.

Right now you can use our Agent for this purpose.
It was developed especially for one-time sessions. Just stop Host -> run Agent -> stop Agent after that session and run Host again.

But we will think about implementing this particular feature in Host in the future.

Don't hesitate to ask me, if you have any questions.

I cannot connect to Host
Even the host has the blue circle activated, the viewer cannot connect

Anton Kalugin, User (Posts: 210)

Jul 31, 2014 8:42:46 am EDT

Hello Laura,

Thank you for your message.

I have created a tech support ticket from your message. You will be replied shortly.

Can Not Connect to any Host
Can not connect to any host

Anton Kalugin, User (Posts: 210)

Jul 31, 2014 8:39:29 am EDT

Rick,

We really can't do anything about that. It is just how it works.

lockout

Anton Kalugin, User (Posts: 210)

Jul 31, 2014 8:27:03 am EDT

Hello Riсk,

Thank you for your message.

We don't have this feature right now. But it looks like it will be in demand. We will consider it and possibly add to our wish list.

Can Not Connect to any Host
Can not connect to any host

Anton Kalugin, User (Posts: 210)

Jul 30, 2014 9:00:46 am EDT

Hello Rick,

Thank you for your message.

You can't use WoL through the Internet-ID. You need to have a direct connection between two computers for sending the WoL packet.

Don't hesitate to ask me, if you have any questions.

Address Book

Anton Kalugin, User (Posts: 210)

Jul 28, 2014 11:18:37 am EDT

Hello,

There is no such feature right now. But we will consider it and possibly add to our wish list.

Don't hesitate to ask me, if you have any questions.

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