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RU Server IPv6 support

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Anthony Pidden, User (Posts: 12)

Dec 29, 2023 2:58:38 pm EST

Support level: Pro

Thanks, Pauline. I have followed the instructions to the letter.
The RU host/viewer settings are irrelevant if the RU server isn't listening on an IPv6 interface.

I can tell my RU hosts and RU viewers to use IPv6 for the RU server until the cows come home, but it won't work if the RU server isn't listening and accepting connections via IPv6.

I've provided all of the information above to prove this case and I have read and followed all the guidance and previous posts.

As expected, trying to connect either the RU host or RU viewer to the RU server using IPv6 fails because the RU server is only listening on IPv4 interfaces.

Pauline, Support (Posts: 2776)

Dec 29, 2023 7:18:10 pm EST

Hello Anthony,

I’ll check on this issue with our developers and will get back to you shortly.

I’ll keep you posted.

Anthony Pidden, User (Posts: 12)

Jan 09, 2024 11:18:21 am EST

Support level: Pro

Has there been any response from the developers?

Pauline, Support (Posts: 2776)

Jan 09, 2024 3:22:01 pm EST

Hello Anthony,

I've reached out to our development team to see if they can suggest any additional steps we might be missing here. Sorry for the delay on the issue.

I'll get back to you with an update on this shortly.

Anthony Pidden, User (Posts: 12)

Feb 05, 2024 10:45:17 am EST

Support level: Pro

Has there been any response from the developers?

It has been over a month so-far with no reply 😢

Pauline, Support (Posts: 2776)

Feb 05, 2024 5:22:25 pm EST

Hello Anthony,

Thank you for your patience and apologies for the delay.

Could you please send us a screenshot of your Server's Port Manager window?

Looking forward to your reply.

Anthony Pidden, User (Posts: 12)

Feb 12, 2024 4:15:21 am EST

Support level: Pro

Pauline wrote:

Hello Anthony,

Thank you for your patience and apologies for the delay.

Could you please send us a screenshot of your Server's Port Manager window?

Looking forward to your reply.

As requested. I've included all dialogs available, up to and including the edit port window. I also took the liberty of including the IP-filter window for completeness.

Attached Files

Pauline, Support (Posts: 2776)

Feb 12, 2024 1:51:56 pm EST

Hello Anthony,

Thank you for your message.

Could you please let me know if you’ve tried listing the IPv6 port values in the Port Manager window (in fields where you have the port 5655 on the screenshot)? This is where you typically set up a custom port for your RU Server. If you haven’t tried that yet, please try doing so and see if this helps.

Let us know if this works for you.

Anthony Pidden, User (Posts: 12)

Feb 12, 2024 2:50:56 pm EST

Support level: Pro

I'm sorry, I'm not sure what you mean? There is only a field for a port, not a address to listen on.

Do you think that IPv4 and IPv6 ports are somehow different?
It's not like IPv6 ports are with letters while IPv4 ports are with numbers...

Please do as originally stated and pass this on to someone who is familiar with networking.

Pauline, Support (Posts: 2776)

Feb 12, 2024 7:54:10 pm EST

Hello Anthony,

Would you be available for a remote session? If yes, please let us know what time you are available and your time zone as well.

Looking forward to your reply.

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