I am on Comcast and haveing same issue. Nothing has changed. Some of our users can and others cannot connect. This happens every now and than but would be nice to know what is causing it and what can be done to prevent it.
What I find really odd about this problem is that there are clearly a lot of RU users who are having difficulties and yet RU continues to talk exclusively about third-parties rather than address the changes that they made, which seem to be the root cause of this situation. From my standpoint if this matter is basically about money and paying for the software, I do not have a problem with that, provided the fee being asked for is reasonable for people like myself who support only one or two remote users. Right now I would gladly pay a modest fee if I could roll back to the RU host and viewer as they were before they were changed some months ago. I believe RU is a good company; their support staff are certainly responsive; far more so than many tech companies; I just wish they would provide a proper answer to this current situation whether by changing the license model, rolling back to a previous version or whatever - I just want RU to work well like it used to do and to not 'drown' in the process whilst trying different 'solutions' which are clearly not fixing the root cause. Please RU?