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No service Sunday morning 2/20

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Joseph, User (Posts: 2)

Feb 20, 2022 6:22:26 pm EST

Support level: Free or trial

Hi There, Same problem out here in Australia. 5 clients can't connect and getting "request timed out" when pinging id.remoteutilities.com

Conrad Sallian, Support (Posts: 2953)

Feb 20, 2022 6:25:24 pm EST

It looks like we found the root cause. It may take 2 to 3 hours to restore connectivity. I'll report back here immediately once our engineers notify us about the problem getting fixed.

Sorry for any inconvnience.

Jeffrey Diamond, User (Posts: 3)

Feb 20, 2022 6:43:08 pm EST

Support level: Free or trial

Conrad Sallian,
thanks!!!!!!

Asaf Tevet, User (Posts: 19)

Feb 20, 2022 6:51:08 pm EST

Support level: Pro

Same issues - thanks for the update guys.

Conrad Sallian, Support (Posts: 2953)

Feb 20, 2022 7:57:04 pm EST

The servers are back online. Please, test your connections.

Thanks!

Glen, User (Posts: 7)

Feb 20, 2022 7:57:08 pm EST

Support level: Starter

Mine has just come online again this minute, as in, I can connect using internet to remote hosts. However the ping still times out. Am in New Zealand.

Edited:Glen - Feb 20, 2022 7:57:29 pm EST

Anthony Falvo, User (Posts: 12)

Feb 20, 2022 7:59:38 pm EST

Support level: Free or trial

i just connected ut works!!! thank you

Conrad Sallian, Support (Posts: 2953)

Feb 20, 2022 8:00:46 pm EST

Glen wrote:

Mine has just come online again this minute, as in, I can connect using internet to remote hosts. However the ping still times out. Am in New Zealand.

Hi Glen,

We disabled the ping for now. But the servers operate normally.

Joe Gardner, User (Posts: 9)

Feb 20, 2022 8:05:16 pm EST

Support level: Free or trial

all remote computers show as "online". (just as they did this morning) Cannot initialize connection however.

Louis DeMeo, User (Posts: 4)

Feb 20, 2022 8:10:45 pm EST

Support level: Free or trial

Still cannot connect to any remote connections. Pings still time out.
Testing from Chicago, IL

Tested at 7:10PM Central time

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