Detect Simultaneous Viewers

Glen, User (Posts: 3)

Feb 26, 2020 4:04:56 pm EST

Support level: Starter
I have cases where users remote view their desktops, but as a technician, I sometimes want to connect to those desktops to apply technical changes etc. It does not appear there is any way for me to detect that they are already remotely viewing at the time, so I find I have to sit and wait for 30 secs to see if the screen changes (by them). It would be handy if there was some way to tell there was already a viewer on that host.
Its probably only an issue where I am trying to connect with Full Control.
There could be several ways of making this known.
1. when making a view connection request, pop up to say someone is already viewing and do you want to view simultaneously.
2. on the view window title bar show the connection count, and maybe apply color to indicate more than one.
3. the address book icons show orange (online), green (logged on), maybe change icon to show connection in progress by making it blue or adding an arrow etc.

View mode on android mobile.

Glen, User (Posts: 3)

Jun 06, 2019 5:12:57 am EDT

Support level: Starter
+1 for this option, it would be great.
I see from a 2015 post (message2363) you said you would be adding it soon, so I guess its still coming :)

Separate hotlist for local/remote

Glen, User (Posts: 3)

Jul 17, 2018 10:28:21 pm EDT

Support level: Starter
In the file transfer window, there is a hotlist button on both the local & remote sides of the window. This means I could have an entry to some dir on my local PC, but if I select that entry on the remote side, of course it doesn't find that path on the remote PC. So there should be different hotlists for the local computer and the remotes.

Ideally, the remote side, it would in fact have different hotlists for each remote. For example, I have an entry C:\Users\Fred\MyDocs & C:\Users\Jane\MyDocs.  As you can see, it depends on which remote I am viewing as to whether either of those entries goes anywhere.
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