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No service Sunday morning 2/20

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J.R. Cabai, User (Posts: 9)

Feb 20, 2022 5:06:44 pm EST

Support level: Free or trial

Same problems here today in Florida too. Still the same as of 5:06pm. Please help!

Khoi Nguyen, User (Posts: 4)

Feb 20, 2022 5:14:44 pm EST

Support level: Starter

I am experiencing the same problem as well. This is very frustrating. I am using the free version of [censored] to remotely log and verified the remote computer has internet and RemoteUtilities settings are correct. Would hosting the my own server help to avoid this issue in the future?

Conrad Sallian, Support (Posts: 2953)

Feb 20, 2022 5:16:28 pm EST

Hello Khoi,

We are currently investingating this issue. Strangely, the servers are accessible from some locations and not accessible from others. We suspect it could be something at the datacenter. We will be updating in this thread.

Sorry for any inconvenience.

J.R. Cabai, User (Posts: 9)

Feb 20, 2022 5:19:28 pm EST

Support level: Free or trial

Pinging id.remoteutilities.com [64.20.61.146] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.20.61.146:
Packets: Sent = 4, Received = 0, Lost = 4 <100% loss>

Edited:J.R. Cabai - Feb 20, 2022 5:20:05 pm EST

Jeffrey Diamond, User (Posts: 3)

Feb 20, 2022 5:26:37 pm EST

Support level: Free or trial

Conrad Sallian,
thanks for looking into this. I am confident that you will root out the problem before too long

Khoi Nguyen, User (Posts: 4)

Feb 20, 2022 5:27:09 pm EST

Support level: Starter

Same result as everyone's else when trying to ping.

Pinging id.remoteutilities.com [64.20.61.146] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.20.61.146:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

George Payne, User (Posts: 9)

Feb 20, 2022 5:44:02 pm EST

Support level: Free or trial

Monday here in NZ 11:40 NZDT

Same result with ping - I have paid licenses

Pinging id.remoteutilities.com [64.20.61.146] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.20.61.146:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Anthony Falvo, User (Posts: 12)

Feb 20, 2022 6:05:07 pm EST

Support level: Free or trial

Now all computers show offline

Louis DeMeo, User (Posts: 4)

Feb 20, 2022 6:05:21 pm EST

Support level: Free or trial

Timouts occuring on ping from Chicago, IL to id.remoteutilities.com 64.20.61.146
Request timed out.

Ping tested at 5:00PM Central time.
Hope it helps.

Keith Evans, User (Posts: 23)

Feb 20, 2022 6:20:25 pm EST

Support level: Mini

Bundaberg Queensland Australia

Pinging id.remoteutilities.com [64.20.61.146] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.20.61.146:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

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