Khoi Nguyen's community posts


No service Sunday morning 2/20

Khoi Nguyen, User (Posts: 4)
Feb 21, 2022 11:28:07 am EST
Support level: Starter
I just tested it around 10am central time and it's working now. It sucks, but keep trying throughout the day.

No service Sunday morning 2/20

Khoi Nguyen, User (Posts: 4)
Feb 20, 2022 11:47:29 pm EST
Support level: Starter
Still not working here. It goes through a cycle of viewer saying the remote computer is online, fails to connect, viewer reports the remote computer is offline, then seconds later saying it's onlline again, rinse and repeat the cycle. I've verified the remote computer is working, I am sitting next to it. =)

No service Sunday morning 2/20

Khoi Nguyen, User (Posts: 4)
Feb 20, 2022 5:27:09 pm EST
Support level: Starter
Same result as everyone's else when trying to ping.

Pinging id.remoteutilities.com [64.20.61.146] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.20.61.146:
   Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

No service Sunday morning 2/20

Khoi Nguyen, User (Posts: 4)
Feb 20, 2022 5:14:44 pm EST
Support level: Starter
I am experiencing the same problem as well. This is very frustrating. I am using the free version of  [censored] to remotely log and verified the remote computer has internet and RemoteUtilities settings are correct. Would hosting the my own server help to avoid this issue in the future?