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WIndows Version: All computers showing OFFLINE however are all still accessible.

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John Wilson, User (Posts: 7)

Mar 28, 2017 4:06:23 pm EDT

Conrad, I updated the private server to 2.6.03 and everything seems to be working now!  Both public and private show correct On/Offline status, and I can log-in to the private server.  For a while, I still had the invalid user error when trying to sign in from the viewer.  I eventually had to delete the user from the server admin console and then re-add it and then it started working.

Thanks for you help,
John

Conrad, Administrator (Posts: 1574)

Mar 28, 2017 4:50:25 pm EDT

Hi John,

I'm glad it works for you! Now keep an eye on antivirus software - they like to target newly released versions with their "detections". If you have any antivirus program installed on remote PCs you might want to check if Host is added to exceptions there.

Thanks.

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Hans Lackermeier, User (Posts: 2)

May 07, 2017 5:37:00 am EDT

Hello,
I do have similar problems since V6 although using actual Versions 6.07 for hosts and viewer and 603 for private server.
For example the host is online and also online is shown in viewer but if connecting it switches to offline although being physical online. Or it is showing offline but if connecting it jumps to online.
I do have many interruptions while working on hosts, if connecting again it takes 2 or more trials to get connection again.
In viewers Log I have many errors like
CheckID Connection. After process message. Host "xy:55655". MsgCode: 10
or socket errors like "EIdConnClosedGracefully".

So I seem to be the only one with this troubles, can you help me to find a solution?

best regards
Hans

Conrad, Administrator (Posts: 1574)

May 07, 2017 6:11:53 am EDT

Hello Hans,

Thank you for your message.

I do have similar problems since V6 although using actual Versions 6.07 for hosts and viewer and 603 for private server.

The server has its own version numbering. A new server release does not necessarily happen with each RU release. Currently, the latest server version is 2.6.0.3. If that's what you mean, then yes, it's the latest version.

For example the host is online and also online is shown in viewer but if connecting it switches to offline although being physical online. Or it is showing offline but if connecting it jumps to online.

During logging in a connection may briefly show as offline , but that doesn't actually mean that it's offline.

I do have many interruptions while working on hosts, if connecting again it takes 2 or more trials to get connection again.
In viewers Log I have many errors like
CheckID Connection. After process message. Host "xy:55655". MsgCode: 10
or socket errors like "EIdConnClosedGracefully".

If this happens with all your hosts, then probably it's not a problem with the Hosts. It could be a network issue either on the server side or the Viewer side.

To start with, could you send us logs from a few of your Hosts, especially from those you had connection issues with. We'll see if Hosts had any difficulty connecting to your server.

You can use the email support@remote-utilities.com to send the logs.

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Hans Lackermeier, User (Posts: 2)

May 08, 2017 6:51:37 pm EDT

Hello,
just have sent you a viewers and a host protocol

best regards
Hans

Conrad, Administrator (Posts: 1574)

May 09, 2017 1:02:09 pm EDT

Hello Hans,

Thank you. There is nothing special in the Host log except that connection times out several times, perhaps because of brief network interruptions on either the Host or the Server side. If you experience this different Hosts that poor network connectivity on the Server side my be the reason.

On your server PC you can run ping <some internet address> -t  command for some time and see if there are any lost packets.

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