Halen Rodrigues's community posts

Conrad wrote:

Hello Hans,

Thank you for your message.

I do have similar problems since V6 although using actual Versions 6.07 for hosts and viewer and 603 for private server.

The server has its own version numbering. A new server release does not necessarily happen with each RU release. Currently, the latest server version is 2.6.0.3. If that's what you mean, then yes, it's the latest version.

For example the host is online and also online is shown in viewer but if connecting it switches to offline although being physical online. Or it is showing offline but if connecting it jumps to online.

During logging in a connection may briefly show as offline , but that doesn't actually mean that it's offline.

I do have many interruptions while working on hosts, if connecting again it takes 2 or more trials to get connection again.
In viewers Log I have many errors like
CheckID Connection. After process message. Host "xy:55655". MsgCode: 10
or socket errors like "EIdConnClosedGracefully".  

If this happens with all your hosts, then probably it's not a problem with the Hosts. It could be a network issue either on the server side or the Viewer side.

To start with, could you send us logs from a few of your Hosts, especially from those you had connection issues with. We'll see if Hosts had any difficulty connecting to your server.

You can use the email support@remote-utilities.com to send the logs.

I´m having the same issue: (Viewer 6.10.10.0; Server 2.8)
Viewer log:
22-07-2020__13:43:22__253 CheckID Connection. Connecting...: "myRUServer:5655".
22-07-2020__13:43:22__409 CheckID Connection. Connected...: "myRUServer:5655".
22-07-2020__13:43:22__425 CheckID Connection. Request MsgTransportThread.Send. Host: "myRUServer:5655".
22-07-2020__13:43:22__659 CheckID Connection. After process message. Host "myRUServer:5655". MsgCode: 10
22-07-2020__13:43:22__831 CheckID Connection. Exit: "myRUServer:5655".

Note that:
- Ping from Viewer to myRUServer responses are ok, no packet losses;
- MiniInternetIdService is up (started) running as Local System;
- I can reach port 5655 through telnet client, so network pass is ok;
- AddressBook is upd ated upon connection to Ru Server;

And another issue is that Viewer is trying to reach a cloud ID server, althoungh my 'Default connection properties' are se t to:
- Authorization->Authorization method: Custom security server;
- Internet-ID: Internet-ID Server: server: myRUServer [5655]

Viewer, server and Host, has no access to internet, so I got errors logged on the Viewer:
22-07-2020__13:43:22__253 CheckID Connection. Connecting...: "id.remoteutilities.com:5655".
22-07-2020__13:43:23__378 CheckID Connection to internet-id error. Host: "id.remoteutilities.com:5655". Exception class: "EIdSocketError". Message: "Socket Error # 10061
Connection refused.".
22-07-2020__13:43:24__479 CheckID Connection to internet-id error. Host: "id.remoteutilities.com:443". Exception class: "EIdSocketError". Message: "Socket Error # 10061
Connection refused.".
22-07-2020__13:43:24__479 CheckID Connection to internet-id error. Host: "id.remoteutilities.com:443". Exception class: "EIdSocketError". Message: "Socket Error # 10061
Connection refused.".
22-07-2020__13:43:24__479 CheckID Connection. Exit: "id.remoteutilities.com:443".