Pauline's community posts

Hello Karl,

Thank you for your message.

Please note that we've responded to the ticket you've created. However, I will additionally duplicate the information here, so that the other users in the thread could also see it.

Unfortunately, Ask user permission feature is only available as a global setting for now, i.e. once enabled, it will be active for all connection modes.

However, you can enable it individually for some certain users as a part of the Remote Utilities Security authentication method (and each user can have individual permissions for connection modes) - please note that individual per-user settings that override the global settings.
Therefore, as a temporary workaround, you can set up some users with the "Ask user permission" feature disabled for them and other users who will have to use it when connecting to a remote Host.

In addition, please note that you can always find more details on what's included in the latest releases on our Release Notes page.

Please let us know if you have more questions.

Hello Robert,

Thank you for your message.

This is a false positive detect - unfortunately, new detections are usually expected when there is a new version out and it might take some time before a/v software learns to recognize new files as harmless. Unfortunately, we don't have much control over this process other than regularly submitting f/p reports.

Please try submitting a False Positive report to Microsoft following the steps provided on this page - this should help to resolve the issue and remove the detection pretty quickly.
Meanwhile, as a temporary workaround also please try restoring the quarantined files as described in this guide. After restoring the files please make sure to add the detected files or directory where you plan to keep them to the Windows Defender exception list as described here.
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Please let us know if you have more questions.

Hello,

Thank you for your message.

I’ll forward your suggestion to our developers to see if we can add Remote Utilities to these websites.

Please let us know if you have more questions.

Hello,

Thank you for your message.

Please note that overall connection speed and performance is only as good as the slowest network segment between Viewer and Host. In case if you’re experiencing performance issues please try the solutions listed on this KB page and see if any of them help to improve the connection performance. Last but not least, please also try switching to Direct connection if possible, since it’s always faster than the Internet-ID connection.

Hope that helps.

Hello Mark,

Thank you for your message.

Unfortunately, monitor mapping and multiple connection tabs features are not supported in the mobile Viewer app yet. Hopefully, we will be able to add these features in our future updates for the mobile Viewer. Sorry for the inconvenience.

Let us know if you have other questions.

Hello Victor,

Thank you for the clarification.

Unfortunately, we couldn't reproduce the issue. Please try adjusting the Color format in the connection properties in your mobile Viewer app and see if this helps to resolve the issue. In case if this doesn't help, please also try connecting from the same Viewer app to the same Host using another network (for example, WiFi at home/office instead of mobile internet).

Hope that helps.

Hello,

Thank you for your message.

Of course, we understand your concern. Please note that you can also utilize RU Server which allows you to monitor activity of Hosts and Viewers that are connected via the Server.

Please let us know if you have more questions.

Hello Victor,

Thank you for your message.

Could you please clarify if the issue occurs only when connected to a remote Host? In addition, please let us know what version of Host you're using and the exact iOS version running on the Viewer device.

Looking forward to your reply.

Hello Marv,

Thank you for your message.

We do plan to add a few features regarding reports  on Viewer's side and they're already on our wishlist. Hopefully, we will be able to implement them with one of next updates.

Please let us know if you have other questions.

Hello Brad,

Thank you for your message.

You can find the Host installation log in the following folder: C:\ProgramData\Remote Utilities\install.log.
Could you please try following this guide provided by Microsoft and see if it helps to resolve the issue?
In addition, please try checking if you have the following registry key on your target machine: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\. If the key exists, please try deleting it, then restarting the PC and re-installing Host once again.

Please let us know if any of the above helps.