Pauline's community posts

Hello Pam,

I'm glad to hear it worked for you!

Please feel free to post another message if you have any questions or need our assistance - we're always happy to help.

Hello David,

Thank you for the clarification.

I'll forward your question to our developers and will ask them for input on the issue.

I'll get back to you with an update on this shortly.

Hello,

Thank you for your message.

You can enable the Auto-logon feature for Hosts in your address book. However, please note that the automatic logon only works for Direct connection or Internet-ID connections via self-hosted RU Server.
In case if you use Internet-ID connection with our public servers and Single Password authentication method, then you can do the following:
1. Save the access credentials in the Connection Properties window.
2. Select multiple Hosts in the address book, right-click and select Log On.

Hope that helps.

Hello Aleš,

Thank you for the clarification.

Of course, you can update any Host Settings remotely via the Remote Settings feature - Host will be restarted automatically after you submit the changes.
Alternatively, you can also generate a custom installation file using the MSI Configurator Tool - for example you can create an MSI package with updated RU Server address and then use it to update your Hosts via GPO or Remote Install Tool. This will allow you to update the Host Settings remotely as well.

Hope that helps.

Hello everyone,

Thank you for your messages.

Patrick, thank you for your input.

David, I will forward the issue to our development department to see if we're able to reproduce the issue in our environment. In order to do that, could you please let me know your current configuration where the issue occurs? For example, are your Host and Viewer located in the same LAN and subnet? What version of Remote Utilities you're running?

Looking forward to your reply.

Hello,

Unfortunately, in case if there are no logs or other RU files stored on the machine, then there's no way for us to tell if it was accessed or not since the log files are only stored locally and we have no access to them - only the user themselves can access the log or setting files on their machine and we only request files to diagnose connectivity or configuration issues.
However, as we've mentioned before, if you believe that someone had obtained unauthorized access to your machine (which is illegal), then please consider contacting nearest police department in order to report this - in this case they can request the logs from our servers which might help taking the originating IP address of whoever accessed your machine. You can also provide our contact email privacy@remoteutilities.com to the police department.

Hope that helps.

Hello Alain,

Thank you for the feedback.

Yes, we definitely plan to improve the notification banner in our future updates and make it less intrusive. Unfortunately, we can't provide any specific ETA on this for now. Sorry for the inconvenience.

Let us know if you have other questions.

Hello Maro,

Thank you for your message.

Please note that the notification banner was added for security purposes - we want to make our software as user friendly as possible so that the remote user is always aware that their computer is being controlled and/or monitored.
In addition, please also note that you can also use Direct connection in which case the notification banner will not be displayed.
Last but not least, we will improve the banner in the upcoming updates to make it less invasive.

Hope that helps.

Hello Aleš,

Thank you for your message.

Do you mean that you want to update the remote Hosts to the latest version 7.1.7.0? If this is the case, then of course, you can update your Hosts remotely via the Simple Update feature (you can update multiple Hosts just by selecting them in your address book) or via using the Remote Install Tool.

Hope that helps.

Hello everyone,

Thank you for your messages.

Please note that Microsoft has recently release an update for an issue with false positives which might be helpful in case if your antivirus software uses their databases (or refers to them). For more information you can refer to this page. So in this case, please try updating your Viewer and Hosts to the latest version 7.1.7.0 using Simple Update and please make sure to add your RU installation folders to the exception lists just in case as described here.
In addition, please make sure that you have the latest updates for Windows installed - you can use the Check for updates feature in the Windows Security Virus & threat protection screen to check for the latest updates.

Please let us know if the issue still persists after installing the mentioned updates for Windows and Remote Utilities as well.