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Pauline's community posts

One viewer can't log in to a machine, others can.

Pauline, Support (Posts: 2815)

May 04, 2022 4:01:05 pm EDT

Hello everyone,

Thank you for your messages.

I'm glad to hear the connection works for you now!

Was that happenstance or did you do something on your end after the post was made this morning? I'm in FL too, not sure if that matters.

Our servers were up and running, but apparently there was some minor short-term issue that was quickly fixed - for more information please see this thread as well.

Please let us know if you have other questions.

can't connect to host after host upgraded

Pauline, Support (Posts: 2815)

May 04, 2022 3:53:37 pm EDT

Hello Mark,

Thank you for your message.

Could you please let us know if the issue still persists for you or if you're able to connect now? In case if the issue still persists, please feel free to send us the most recent Host logs - you can send them to support@remoteutilities.com.

Looking forward to your reply.

Host and Agent availability for Linux and Mac

Pauline, Support (Posts: 2815)

May 04, 2022 3:50:56 pm EDT

Hello Allan,

Unfortunately, we don't provide our software for testing privately. However, we will provide a beta version of Host/Agent for Mac/Linux for open testing - it will be publicly available on our website for everyone to download, test and provide feedback (pretty much like with Viewer for Linux/Mac).

Hope that helps.

Getting address book from server to mobile app

Pauline, Support (Posts: 2815)

May 04, 2022 3:27:37 pm EDT

Hello Carlos,

Thank you for your message.

I've checked with our development department on the ETA for the address book availability in the mobile Viewer and an approximate ETA for it is currently within summer/fall this year. We'll do our best to make it available as soon as we can.

Hope that helps.

Host/agent for MacOS/Linux

Pauline, Support (Posts: 2815)

May 04, 2022 10:44:27 am EDT

Hello Allan,

Thank you for your message.

Please note that I've responded to your message in this thread in order to avoid duplication.

Please let us know if you have more questions.

Host and Agent availability for Linux and Mac

Pauline, Support (Posts: 2815)

May 04, 2022 10:42:57 am EDT

Hello Allan,

Thank you for your message.

We apologize for keeping everyone waiting for so long. Unfortunately, there were some delays in the release due to the fact that we've decided to use more advanced framework (which has made the development process longer, but will ultimately make the product better and more reliable). I've checked with our developers and, according to them, we plan to release a first test version of Host for Mac/Linux in a few weeks and a final stable version of Viewer for Mac/Linux by the end of this year.

Please let us know if you have more questions.

Fixes

Pauline, Support (Posts: 2815)

Apr 29, 2022 3:02:14 pm EDT

Hello Bill,

Thank you for the clarification.

Could you please send us the most recent Host logs fr om the remote machines wh ere the issue occurs? You can locate the log files in the following folder: C:\Program Files (x86)\Remote Utilities - Host\Logs\ and send them to support@remoteutilities.com for examination.

Looking forward to your reply.

can not connect to any hosts

Pauline, Support (Posts: 2815)

Apr 29, 2022 12:20:16 pm EDT

Hello everyone,

Thank you for your patience.

This is to inform you that our developers have let me know that, unfortunately, due to the issues with our monitoring service we haven't received a notification about connectivity issues with our servers in a timely manner and, therefore, a simple issue was resolved much later than it could be fixed if we would've find out about it right away (and would've fixed it in just a couple of minutes). We apologize for the inconvenience.

Please let us know if you have other questions.

can not connect to any hosts

Pauline, Support (Posts: 2815)

Apr 29, 2022 10:44:23 am EDT

Hello everyone,

We’re glad to hear that the connection is working for you now and you’re able to connect to your Hosts. As for what caused the issue in the first place - our developers are currently investigating this. I will let you know as soon as there are any updates on this from our devs.

Please let us know if you have more questions or if the issue still persists for you.

One viewer can't log in to a machine, others can.

Pauline, Support (Posts: 2815)

Apr 29, 2022 9:57:50 am EDT

Hello Douglas and Gretchen,

I’m glad to hear that it works for you now! We’re currently investigating what might have caused the issue in the first place.

Douglas, thank you! I see your emails in our inbox now, haven’t realized these were from you. Thanks for the clarification!

I’ll let you know once we figured out what have caused the issue.

Please let us know if you have more questions.
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